Customer Service Representative
Resume:
Shakina Lee
*** ** ******** *** #** Newark NJ ***04
************@*****.***@gmail.com
Experienced Customer Service Representative
Summary of Qualifications
Exceptional customer service skills; consistently receives positive feedback for exceptional professionalism and friendliness
Communicates effectively with diverse groups of people
Effectively troubleshoots problems
Works well under pressure; excels in fast paced environments
Quick learner; understands new concepts easily
Skilled in office operations
Work Experience
2005-Current Test Center Administer Prometric Testing Center Clark, New Jersey
Controls test area by maintaining a working knowledge of policies, practices and procedures
Ensures corporate and client procedural and policy compliance
Resolves candidate issues by performing research and filing appropriate reports
Manages misconduct such as security breaches and inappropriate conduct of candidates
Maintains a safe test center environment and comfortable testing experience
Operates and troubleshoots equipment problems in coordination with Help Desk
Trains new employees on operational procedures
Assists Manager with special assignments, as needed Education
1995-1999 High School Diploma Metropolitan Corporate Academy Brooklyn, New York Awards
3 "Vision-Mission" Awards for Outstanding Performance
Contact this candidate