Customer Service Care

Dear Hiring Manager,

My purpose of writing is to inquire about a possible position in your organization. My name is Reta M. Segura and I am a graduate of Paul Mitchell Cosmetology School. I transitioned my career towards custodian and warehouse management over 5 years ago and have extensive experience in this line of work.

Please find enclosed my resume showing my education, experience, and skills. I am proficient in many areas required of the position to include knowledge in multiple software interfaces, inventory processing, inspections, and supervisory duties. I feel that my skills and qualifications coupled with my demonstrated leadership potential would be a great addition to your organization.

Thank you for your time and consideration. Please feel free to contact me at your convenience so we may set up a time that would work for us both to further discuss my qualifications. I look forward to hearing from you.

Sincerely,

Reta M. Segura

SUMMARY

Motivated cosmetology graduate with over 10 years of experience seeking to leverage background in customer service towards new fields of work. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Passionate about improving the quality of people’s lifestyles through unsurpassed care and service. Experienced in telephone customer service, including sales, and customer care. Aiming to use my proven skills to effectively fill a position in your company.

EDUCATION

Paul Mitchell the School Colorado Springs Colorado Springs, CO.

Cosmetology License February 2012

EXPERIENCE

Sport Clips El Paso, TX.

Cosmetologist August 2022 – Present

Completed checklists in compliance with all safety and regulatory guidelines

Offering professional, friendly, and engaging service. Performing hair services, facials, and massages in a safe, comfortable and hygienic manner

Provided beneficial advice and recommendations to clients, promoted new products and services, and executed multiple clerical tasks as required

Awarded Top Performance award twice for increasing customer satisfaction with provided services and constantly performing great work

Promoted 12+ consumer products, including shampoos and conditioners, leading to a 15% increase in overall sales and store revenue

Professional Contract Services Inc. (PCSI) Fort Carson, CO.

Crew Leader April 2020 – May 2022

Oversees daily functions of the multiple employees within various departments of the Hospital Center

Modeled a professional image of authority; selected to serve as the Crew Leader over four peers

Increased quality of life for a Hospital Center of 2,300 military and civilian employees through stringent janitorial standard operating procedures

Received, inventoried, organized and distributed necessary cleaning supplies resulting in the sustained readiness across the Hospital Center

Provides a safe environment for patient, visitor and employees through identifying, correcting, reporting health and safety hazards

Walmart Colorado Springs, CO.

Night Stocker February 2014 – April 2019

Handling the restocking of shelves and/or inventory in the Walmart warehouse environment outside operation hours

Maintained the look of the store and the merchandise via proper stocking and attractive displays

Taking accurate records of inventory data manually or with the use of a computer

Ensured the verification, inspection, and labeling of incoming orders and stored them in the appropriate areas

Maintaining the cleanliness of the store by sweeping, mopping, and cleaning up spills

SKILLS

Software: Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Operating Systems: Microsoft Windows and Mac OS X

Product expertise

Creativity

Customer Service

Knowledge of industry trends

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