Medical Assistant Customer Service
Resume:
Kristy Takach
*A Quenzer St Nesconset, NY 11767
631-***-**** *************@***.***
Objective: Position as a Medical Assistant
‘Summary of Qualifications
Prioritizing multiple tasks based on importance
Clear dynamic communication and interpersonal skills
Ensure high quality hospitality and customer services based on job requirements
Able to function at top performance throughout long shifts
Proven ability to mitigate client complaints through implementation of therapeutic communication
Experience
Medical Assistant, Homegrown Pediatrics, Smithtown, NY October 2023 - Present
Worked as part of a healthcare team requiring interprofessional collaboration to ensure comprehensive care to patients
Took full sets of vital signs and administered vaccines according to protocols
Administered/collected RSV tests, strep test, blood samples, and urine cultures
Documented test results, chief complaint, and treatments provided
Scheduled and managed appointments
Scanned, faxed, and mailed pertinent patient information including invoices, lab results, and documents related to patient
education
* maintained exam rooms in accordance with OSHA standards for health and safety
Customer Service Smithtown Toyota, Smithtown, NY November 2021- October 2023
* Scheduling appointments based on services required
© directing callers to the appropriate staff member or department
* handling payment transactions and inputted client information electronically
* closing out customers’ bills using the dealership computer system
Esthetician, European Wax Center, Hauppauge, NY July 2019-November 2021
© Provided waxing treatments to customers ensuring excellent customer service
* Scheduled client's appointments to maintain adequate clientele for individual compensation
* Assessed client's skin and sold specified products that suited their individual needs.
Recreational Therapist, The Hamlet Rehabilitation Center, Nesconset, NY September 2018- February 2020
* Organized recreational activities with specified geriatric patient population that suffer with dementia
* Utilized critical decision making to manage and deescalate agitated patients
* Coordinated with healthcare disciplinaries to ensure high quality care to patients.
Education
Medical Assistant Program, Stepful May, 2023
Esthetician Program New York Institute of Beauty, NY July, 2019
Herkimer County Community College, Herkimer, NY May, 2017
Passed Programming Licensing Examinations
Associates Degree Liberal Arts
Herkimer County Community College, Herkimer, NY
Licenses/Certifications
NYS License In Esthetics August, 2019
Honors/Awards
European Wax Center Top Sales Associate, Hauppauge, NY
Acknowledged as top sales associate for 3 consecutive months based off commission
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