Front Desk Night Audit

MATTHEW BOWLES

Beaufort, NC . 443-***-**** . ***********@*****.*** Summary

Proven track record in enhancing operational efficiency and guest satisfaction, notably at Econo Lodge Hotel. Skilled in front desk operations and night audit procedures, with a strong work ethic and problem-solving abilities. Demonstrated success in multitasking and organization, significantly improving report accuracy and reducing transaction errors.

Skills

● Front Desk Operations

● Multitasking and Organization

● Problem-Solving

● Strong Work Ethic

● Night Audit Reports

● Generating Reports

● Punctual and Dependable

● Guest Services

● Reservations

Experience

Econo Lodge-Morehead City, NC

Night Auditor

12/2023- PRESENT

● Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

● Oversaw night auditing of daily room occupancy and hotel revenue.

● Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

● Kept accounts in balance and ran daily reports to verify totals.

● Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation. 2

● Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.

Amazon- Wilmington, DE

Warehouse Packer

10/2022 - 05/2024

● Inspected products before packaging to avoid shipping defective or damaged goods to customers.

● Enhanced warehouse efficiency by accurately packing and labeling products for shipment.

● Maintained a clean and safe work environment, adhering to established safety protocols and procedures.

● Packed, weighed and shipped items per customer specifications.

● Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.

M&J Property Management

Owner

01/2017 - 03/2020

● Managed day-to-day business operations.

● Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

● Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

● Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

● Consulted with customers to assess needs and propose optimal solutions.

American Quality Builders

Construction Worker

10/2014 - 09/2016

● Utilized hammers, saws, squares, levels, and fastening devices to complete projects.

● Maintained clean and organized job sites, contributing to a safe working environment for all employees.

● Loaded, unloaded, and moved material to and from storage and production areas.

● Worked independently in fast-paced environment while meeting productivity and quality expectations.

● Gathered and disposed of worksite debris to remove safety hazards. 3

Tiffin Mat- Elkton, MD

Apprentice Diesel Mechanic

08/2010 - 00/2014

● Assisted senior mechanics in complex repairs, gaining valuable hands-on experience with advanced diagnostic tools and techniques.

● Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks.

● Contributed to a positive workplace culture by collaborating effectively with colleagues, sharing knowledge, and supporting ongoing skill development.

● Enhanced engine performance by conducting thorough inspections and identifying necessary repairs.

● Established trust with customers through transparent communication practices regarding repair needs, costs, and timelines for completion.

● Supported shop efficiency by keeping workspaces clean, organized, and well-maintained on a daily basis.

Diamond State Truck Centers- Elkton, MD

Diesel Mechanic Assistant

00/2008 - 06/2010

● Cleaned shop, stored new supplies and put away tools to maintain organized work area.

● Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.

● Shadowed senior mechanics to develop advanced repair skills.

● Completed minor repairs and basic upkeep work with minimal supervision.

● Enhanced shop efficiency by maintaining a clean, organized workspace and assisting with tool inventory management.

Education

Wyotech- Blairsville, PA

Diesel Automotive Technology

JULY 2008

Rising Sun High School, Rising Sun, MD

General Diploma

JUNE 2006

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