Help Desk Service Advisor
Resume:
Personal infos
French English
Skills and Abilities
Flexible and Hard worker
***********@*****.***
Mandaluyong City
Strong work ethics
Proactive Communication
Experience working in cross-
cultural environments or with
global customers.
Troubleshooting and Problem
Solving
Familiarity with customer
relationship management (CRM)
tools or help desk software is
preferred.
Languages
Proven experience in a customer
success, customer support, or
account management role.
Character references
Mr CHR ST PHER .
Mr C T
Sports irector
Marketing irector of
niversity of 7atangas City
niversity of 7atangas
091Q OO0 OOO6
091Q 309 121Q
gedeli kenne raoul elias
nslpkihorlsnnhllrlmhntjqtlp
am a French native with excellent communication skills capable of adapting to all types of challenges in order to learn more and also to apply my skills and experience in order to participate in the success of the ob ectives set by the company that will grant me its convdence.
7ilingual Customer Success Specialist, Shell Shares, ctober 2022 - September 2024
French Tutor, rypta Pay, Mar 2023 - May uly 2023 ä Provided excellent customer service by addressing customer in uiries, troubleshooting issues, and guiding them through product or service- related uestions in multiple languagesÇ
ä Åork with customers to understand their needs, offering solutions and proactive support to enhance their experienceÇ ä Maintain detailed records of customer interactions, issues, and feedbackÇ
ä Participate in team meetings, share insights, and contribute to process improvement initiativesÇ
ä Maintain an in-depth understanding of the product or service to provide accurate and timely informationÇ
ä Providing support to customer via chats, calls and emails. ä Teaching student how to speak, write, and understand French language.
d logedent historg
nline Reseller, Sports "arage, anuary 201O - anuary 2021
Sales gent, Congelcam Cameroon, an 2013 - une 2014 Telus nternational, PhillipinesGÅix ccount, 06 une 2021 - Feburary 2022
ä Provided support on convguration of Åix and connect it to the website either by S method or Pointinh
ä ssit users with tehcnical concerns related to websites created using Åix platform
ä Helped customer to place new order easil
ä ssisted customers with their demands by phone and e-mailÇ ä Forwarded important and pertinent matters to the seniorsÇ ä pdated customer about new product
@ =6>6 ? 4:6?7< =6>6 ? 6 > 5 . 8* 5 . 8* -( FGIHDCDBDEA
@ W 7`6W< & 8 c 76 77 V 6 ( 5 . 8* - K 5 . 8* (
y z x{ zw v uw
t x s q p u o nmlr k nmlj
FHEHE
u z w z z}x x w
v u o ª u k x{ nmnl
w v u o
£x l nmlÖ
FÝÝHÞHFAHØE
ò x ó ì ó v u
w nml k nmnl
ª ó ì x x
{ z ª ì w nml k nmnm
v }~ó zz } zz 5 ì
z}u v 5 w nml k nmnm
M }ó X w nml k ~ B
~ z ó ~ z w ª}~ nmnn k ~ B
zyx
5 ì y ª ~ }ó
}t ~ w v u w
£ zz w y w u o nmljknmnl
@ 6 > 7 ? 7 W V 7 W 6 ? 7 8 7
Contact this candidate