Customer Service Specialist

Jeannette Funes

*** *. ********* ******, *******, CA 91762

Cell Phone Number 909-***-****

e-mail: ************@*****.***

Objective: To secure a position as a customer service specialist while fully utilizing my experience, knowledge and abilities.

Qualifications:

Self-motivated, able to work independently. Have experience in planning and organizing a heavy workload, adjusting to changing priorities, being assertive, self-sufficient.

Have work experience successfully managing multiple responsibilities and tasks while maintaining a high degree of accuracy and customer satisfaction. Have general knowledge of operational policies, procedures and practices pertaining to our electronic payments.

Have developed strong interpersonal, oral and written communication skills in dealing with customers on unique and/or technical projects where certain sensitive negotiation skills may be required to resolve customer issues and provide the best possible solution for both the customer and the company. Capable of resolving conflicts, and understanding the needs and requirements of others inside and outside the organization.

Have proven ability to act decisively under pressure to resolve payment posting issues which may have an impact on company’s image and relationships with customers.

Able to communicate orally and in writing using proper sentence structure, punctuation, and spelling. Strong negotiation and analyzing skills.

Well-organized and flexible.

Bilingual – English/Spanish.

Proficient in: Drake Software, QuickBooks Online, Google Sheets, Microsoft Excel, Microsoft Word, Power Point.

Experience:

2020 to 2022 Ruben Porras Bookkeeping & Tax Services Chino, CA

Job Title: Bookkeeper

Multiple credit card and bank account reconciliations

Prepare financial reports

Assist with the preparation of individual tax returns

California Sales Tax filing

Full cycle accounts payable

Full cycle accounts receivable

Communicate with clients to obtain needed supporting documents, such as invoices,

receipts, bank statements.

2016 – 2018 98 Cents Plus Store Pomona, CA Job Title: Store Manager

Managed store activities

Managed store inventory

Scheduled new merchandise deliveries

Serviced store clients

2006 – 2013 Southern California Edison Regional Office: Rancho Cucamonga, CA Job Title: Accounting Assistant

Researched, analyzed and reconciled complex accounting discrepancies to correct and

bill company revenue.

Assessed and resolved customer inquiries pertaining to rates, billing and other transactions.

Analyzed statistical data from different sources such as Core Queues, High Bill Reports,

High Usage Queues to identify, correct and recommend solutions that may have an impact on delayed billing.

2004 - 2006 Southern California Edison Regional Office: Rancho Cucamonga, CA Job Title: Customer Service Specialist

Worked in a high paced telephone center answering, evaluating and resolving customer inquiries, issues and requests pertaining to applications, new business rates, programs, billing and services.

Performed daily research of customer accounts, by gathering and analyzing data to help

customers resolve their billing questions.

Effectively communicated with customers in a friendly, courteous and professional manner.

Analyzed high bills, estimated bills and possible hazardous situations that needed to be resolved

in a timely manner.

Education:

Bookkeeper certified: Bookkeeper Launch (A+ Better Business Bureau rating)

QuickBooks Online Certified

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