Services Representative Medical Office
Resume:
Stephanie McMenamin
Susanville, CA *****
********************@*****.***
Highly organized and effective patient services representative with a strong history of medical office operations and fulfilling role responsibilities. Skilled at providing patient outreach and communications with a particular ability to diffuse complaints and calm concerns. Work Experience
Medical Records Scanner
Northeastern Rural Health Clinic - Susanville, CA
June 2023 to August 2023
Accurately scanned paper chart notes to EMR system. UPS Personal Vehicle Driver
UPS - Susanville, CA
October 2022 to January 2023
Made deliveries for UPS.
Averaged 60-90 deliveries per day.
Operated GPS for accurate routes.
Sorted and loaded shipments.
Handled merchandise.
Supervisor
Bigfoot Recycling - Susanville, CA
February 2021 to September 2022
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Perform evaluations on discipline and employee terminations.
• Assist in ensuring financial integrity of the site through strict cashier accountability, authorize and sign for refunds, count register tills, deposit money in bank, and pick up cash order from bank before opening site.
• Handled customer complaints, resolved issues.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
• Interviewed, hired and trained new employees for production positions.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient
Cook Shift Leader
Chester Mini Mart - Chester, CA
July 2019 to July 2020
• Trained kitchen staff to perform various preparation tasks under pressure.
• Inspected freezer and refrigerator daily to check and maintain proper temperatures.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals.
• Placed orders to restock.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Homemaker
Self Employed - Chester, CA
May 2011 to March 2019
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Maintained entire family's schedule and organized events.
• Supervised 5 household staff.
• Maintained energy and enthusiasm in fast-paced environment.
• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions. Admissions Representative
Seneca Healthcare District - Chester, CA
February 2007 to October 2010
• Assisted in patient admission process based on federal and state laws.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Performed document filing, bookkeeping and faxing for busy admissions office.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Obtained payments from patients and scanned identification and insurance cards.
• Registered and verified patient records before triage with most up-to-date information. C-CMA/Phlebotomist
Drs. Olkin & Jones - Eureka, CA
May 2006 to February 2007
• Front and Back Office Medical Assistant
• Interacted kindly with patients and families and displayed positive, outgoing attitude.
• Assisted patients with dressing, grooming and feeding needs.
• Kept digital records of patient details, medications, billing and other activities.
• Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
• Obtained specimens for ordered tests and prepared for laboratory transport. Education
High School Diploma
Chester Junior/Senior High School - Chester, CA
August 1996 to June 2001
Skills
• Medical Records
• Vital Signs
• Medical Terminology
• Organizational Skills
• Bookkeeping
• Communication Skills
• Time Management
• Supervising Experience
• Microsoft Office
• Customer Service
• Cash Handling
• Patient Care
• Medical Office Experience
• Insurance Verification
• HIPAA
• Customer service
• Bookkeeping
• Hospitality
• EMR Systems
• Adobe Acrobat (2 years)
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