Customer Service Experience
Resume:
Chestertown MD, *****
***********@*****.***
Ashley VanSant
SKILLS
Self-sufficient
Excellent customer service
Compassionate
Positive outlook
Follows directions
Attentive to detail
Learns quickly
EXPERIENCE
Brampton Inn 1860, Chestertown MD- Assistant Innkeeper
February 2024- Current
●Provide exemplary customer service to all guests and vendors.
●Serve and clean up breakfast
●Prepare lunch and dinner packages and items for tea service.
●Create an exciting experience for guests.
●Respond to guest inquiries for overnight accommodations, encouraging guests to make reservations.
●Perform property daily operations including, but not limited to: general cleaning, property management system reservations, face-to-face guest check-in’s and checkouts, and help maintain gardens and flowerbeds.
●Maintain a calendar of events
●Schedule meetings with interested groups, submitting contracts for approval, and securing bookings for parties, weddings, meetings, and special events as requested.
●Identify and coordinate maintenance repairs and special projects as requested.
Walgreens Pharmacy, Chestertown MD- Pharmacy Technician
October 2021- February 2024
●Assisted the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
●Engaged customers and patients by greeting them and offering assistance with products and services.
●Resolved customer issues and answered questions to ensure a positive customer experience.
●Modeled customer service best practices with all team members to deliver a distinctive and delightful customer experience.
●Develops strong relationships with customers.
●Performed duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information was entered correctly.
●Filled prescriptions, verified medicine was correct, and checked for possible interactions.
●Responsible for registering all related sales.
●Processed manual claims for third party program prescription services in a timely and efficient manner.
●Assisted in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
●Assisted with exterior and interior maintenance by ensuring the Pharmacy Department was stocked with adequate supplies, clean, and orderly in condition and appearance.
Unity Church Hill Nursery, Church Hill MD — Nursery Manager
September 2020 - September 2021
●Created work schedules for nursery employees.
●Sourced and procured all products for the nursery.
●Processed purchase orders, received shipments, and set product pricing.
●Managed special orders, ensuring timely acquisition and delivery to customers.
●Organized special events, sales, and promotions.
●Ensured all products had updated pricing with clean legible tags.
●Assisted in the recruitment and termination of employees.
●Maintained retail areas to be clean, well-organized, and visually appealing.
Caregiver for Elderly and Special needs Children (Self-employed), Cecil, Kent, and Queens Annes County MD — House Manager/Caregiver
October 2007 - August 2020
●Provided home care service to elderly/disabled patients.
●Focused on personal care, companionship, homemaking, and transportation.
●Punctual, efficient and compassionate.
●Maintained 100% clean driving record while transporting clients to appointments, shopping, and accompanying them to museums and cinemas.
●Designed and prepared healthy meals tailored to clients needs.
●Managed time effectively.
●Created work schedules.
EDUCATION
Independence University, Salt Lake City, Utah —
Health Services Management
Bohemia Manor High School, Chesapeake City, MD —
High School Diploma
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