Customer Service Team Member

FOF...B** JPG

PATRICIA WILLIAMS

Washington, DC 20001 5

2646506 ********************@*****.***

PROFESSIONAL SUMMARY

Versatile team member offering over 17 years of experience handling tasks smoothly and efficiently. Adapts

well to changing processes, problem solving, programs and team requirements. Eager to contribute to

growing company

SKILLS

¢ Team Building ¢ Problem Resolution

* Organization * Hand and Power Tool Operation

¢ Communications ¢ Reading Comprehension

* Customer Service * Signage and Graphics

¢ Relationship Development ¢ Territory Assignments

¢ Product Knowledge * Arranging Products

Work History

Merchandiser Clerk, 1/2022 - Current

Driveline Retail — Coppell, TX

¢ Updated pricing and signage to complete product displays and educate customers

* Collaborated with store managers to devise store layouts and establish aesthetic appeal.

* Completed efficient store resets to prepare store for special promotions and seasonal updates

* Answered customer questions regarding store merchandise, department information, and pricing.

* Removed damaged, out-of-code, not-in-set and discontinued items from displays.

* Inspected merchandise for quality and arranged proper display location on floor

Housekeeper, 03/2005 - 09/2022

Aramark/Trinity Univerity — Washington De

* Scrubbed floors with special cleaners and equipment to achieve deep clean.

¢ Returned emptied garbage receptacles to proper locations.

* Moved desk, chairs, and beds around dorm rooms to clean behind and underneath furniture

* Cleaned and stocked supply closets by replacing used towels and linens vacuuming floors, making

bathroom items

beds, and restockii

¢ Set up tables, chairs, stages for graduations and special events.

Assistant Manager, 02/2002 - 08/2004

Family Dollar — Washington De

+ Established team priorities, maintained schedules and monitored performance

¢ Generated repeat business through exceptional customer service and responded to customer concerns

with friendly and knowledgeable service

* Monitored security to protect employees, customers and property

¢ Opened and closed location and monitored shift changes to uphold successful operations strategies and

maximize business success.

* Mentored team members to enhance professional development and accountability in workplace

* Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

* Supervised day-to-day operations to meet performance, quality and service expectations.

* Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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