Customer Service Data Entry

LAKISHA WILLIAMS

**** ***** ***** ***** ******, AL 36605 251-***-**** ******************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional who combines 18+ years of healthcare industry and medical administrative support experience with strong customer service skills to illustrate value. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Accustomed to working in fast-paced hospital settings.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Well-organized, able to manage time and priorities in deadline-driven environments.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication Platforms – MS Teams, Zoom, Skype, and Google Duo.

Microsoft Office Applications – MS Word Type 35 WPM with Data Entry skills.

SUMMARY OF QUALIFICATIONS

Phlebotomy Venipuncture Lab Technician Infection Control Laboratory Testing Glucose Testing Centrifuge

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2021

Health Care Training Institute Certified Phlebotomy Technician, 2013

PROFESSIONAL EXPERIENCE

Quest Diagnostics – Mobile, AL 10/2022 – Present

Phlebotomist

Work in a hospital setting and in a doctor's office.

Verify patient demographic and insurance information, conduct glucose testing, and obtain blood specimens via blood draws, vacuum tube, finger sticks, and butterfly venipuncture.

Ensure specimen integrity by using proper techniques and following department procedures.

Match requisition forms to specimen tubes, transport specimens to lab, and scan patient data into computer.

Respect patient rights to privacy and confidentiality.

Mobile County Health Department – Mobile, AL 10/2021 – 10/2022

Lab Tech

Collected, received, and processed lab requisitions and samples.

Matched laboratory requisition forms to specimen tubes and inspected specimens for accuracy and quality.

Processed and shipped specimens and tracked the receipt of samples.

Conducted glucose testing and drew blood samples used a variety of venipuncture methods.

Disposed of blood and other biohazardous waste in accordance with applicable laws and regulations.

Completed data entry tasks and provided inbound and outbound call support, as needed.

Gulf Coast Molecular Laboratories LLC – Spanish Fort, AL 03/2021 – 07/2021

Phlebotomist

Traveled to patient homes and facilities, collected urine and blood samples, and transported to lab.

Greeted patients, answered questions, and verified and entered patient information.

Labeled and prepared samples and disposed of samples per biohazard and CDC standards.

Made outbound calls to schedule phlebotomy appointments with patients and facilities and entered and tracked appointments using mobile calendar.

Safeguarded privacy of confidential information.

Lab Corp – Mobile, AL 08/2019 – 02/2020

Quest Diagnostics – Mobile, AL 01/2019 – 07/2019

Phlebotomist

Worked in a Primary Care doctor's office and in a hospital setting.

Provided inbound and outbound call support, as needed.

Identified patient, verified insurance coverage, conducted glucose testing, and drew blood samples using vacuum tube, syringe, finger sticks, and butterfly venipuncture methods.

Matched laboratory requisition forms to specimen tubes and processed and shipped specimens.

Disposed of blood or other biohazard fluids or tissue and sharps in accordance with applicable laws.

Entered patient specimen, insurance, and billing information into computer.

Abided by HIPAA regulations to ensure patient privacy.

Diagnostic Medical – Mobile, AL 10/2017 – 03/2018

Quest Diagnostics – Mobile, AL 02/2016 – 09/2017

Phlebotomist

Worked in a hospital setting and in a doctor's office.

Served patients by preparing specimens for laboratory testing.

Verified patient identification and insurance coverage, conducted glucose testing, and obtained blood specimens via blood draws, vacuum tube, finger sticks, and butterfly venipuncture.

Ensured specimen integrity by using aseptic techniques and following department procedures.

Matched requisition forms to specimen tubes, scanned patient information into the computer, transported specimens to lab, and followed HIPAA guidelines.

University of South Alabama – Mobile, AL 01/2015 – 10/2015

Office Clerk / Phlebotomist

Worked in a hospital setting, interacted with patients and providers via inbound and outbound calls, routed calls to appropriate personnel, and answered patient inquiries.

Entered patient data into computer, ensured paperwork was accurate, and recorded and entered specimen information into database.

Collected 40 to 50 blood and urine samples daily and prepared specimens for testing.

Maintained confidentiality and privacy standards of protected health information.

ADDITIONAL RELEVANT EXPERIENCE

Private Duty Care – Mobile, AL Caregiver 02/2004 – 06/2014

Aerotek, Inc. / Smith & Gayle Medical Center – Mobile, AL Phlebotomist 09/2013 – 02/2014

Providence Hospital – Mobile, AL Lab Technician / Clerical Support 03/2011 – 05/2013

ABS Plasma Center – Mobile, AL Donor Processor / Clerical Support 05/2007 – 12/2010

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