Customer Service High School

WORK EXPERIENCE

CIERRA MILES

EDUCATION

SKILL

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Rep

High School Diploma

Personal Professional

TRADEMARK SPECIALIST

REMOTE BANK TELLER

Alorica

June 2024-PRESENT

Akins High School

2012-2016

LegalZoom

March 2021-April 2024

Bank of America

Dec 2018-Jan 2021

Responded to customer inquiries via phone, email, or chat, resolving issues related to products, services, billing, or account management.

Escalated complex or unresolved issues to supervisors or specialized departments when necessary.

Accurately recorded customer interactions, issues, and solutions in the company’s CRM system for future reference.

General Studies

Prepared and filed trademark applications.

Responded to office actions like addressing objections or requests from trademark offices, responding to refusals, or requests for additional information. Authenticated customers using secure methods such as ID verrification, and security questions.

Provided customers with account balances, transaction histories, and other account-related information.

Time management and multitasking

Active Listening and Communication

Data Entry and Documentation

Problem-solving and Resolutions

CRM Software (Salesforce)

Technological Proficienc (Microsoft

office, Google Suite, other scheduling

systems and databases)

Report Preparation

Accounts Payable

Account Receivable

737-***-**** ***********@*****.*** Austin, Texas 78744

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