Customer Service High School
Resume:
INCOOM BISMARK
P O Box Ds***, Dansoman-Accra
Tel: +233*********, +233*********
Email: *************@*****.***, *************@*****.***
PROFILE
Well-organized and highly professional with experience in customer service, administration. Assertive and proactive with excellent communication skills, can work with deadline, performs well under minimum supervision and gives whole-hearted commitment to task. A goal-oriented team player with interpersonal skills and a strong customer service focus and have the passion to learn and to increase skills.
PERSONAL INFORMATION
Date of Birth: 4th March 1988
Gender: Male
Marital Status: Married
CAREER OBJECTIVE
To find a challenging career in an esteemed organization so that I may grow professionally while earning a good reputation amongst my peers. I am seeking a position that will utilize my skills while offering the chance for advancement.
PERSONAL SKILLS
Flexible, able to engage with clients in an appropriate and friendly manner while performing assigned administrative task
Experienced with dealing with a wide client base
TECHNICAL SKILLS
Experience with the use of Microsoft office-based application
Quick to adapt to new software and programs
CERTIFICATE ACQUIRED
Higher National Diploma (H.N.D) –Entrepreneurship and Finance
Senior Secondary Certificate Examination (SSSCE)
Basic Education Certificate Examination (BECE)
OTHER CERTIFICATE ACQUIRED
Diploma in Care Giving-Alison Course
Care Certificate (Standard 1-15) Caredemy
National service certificate
White belt certificate in LEAN SIX SIGMA time management (DEXTERITYS TRAINING COURSE)
Certificate in military cadet training
EDUCATION
2008-2011, Kumasi Technical University
2003-2005, City Business College
2000-2003, Dansoman ‘4’ junior high school
POSITION ACQUIRED
BRANCH PRESIDENT- Dwadifo Adanfo welfare association
SOCIETY SECRETARY- National union of Methodist singing band
SECTION LEADER- Dansoman ‘4’ junior high school
SECRETARY- Scriptural union Dansoman ‘4’ junior high school
EMPLOYMENT
2017-, Acting Regional Manager for light crop (Western South) Cocoa Merchants Gh. Ltd
Supervision
Monitoring
Reporting
Auditing and reporting
Training and educating district managers on company’s policy
Training farmers on cocoa maintenance and sustainability programme
2016-2017 –ward assistant S.D.A hospital kofikrom
Duties
Mobility assistant
bathing and grooming
Laundry
Medication assistant
cleaning
2015-2016, Branch manager, DWADIFO ADANFO MICRO-FINACE
DUTIES
Managing internal branch affairs
Monitoring and managing target departments
Reporting
2013-2015, customer relationship manager (asset) DWADIFO ADANFO MICRO-FINANCE
DUTIES
Direct promotion of the company’s product in the target market
Serves as relationship manager for loan applications
Assesses the credit worthiness of loan applicant
Evaluation of loan applications
Preparation of loan proposal for approval by the external credit committee
Monitoring of disbursed loans
Recovery
Prepares and present loan activity report
2013, trade developer, airtel GH
DUTIES
Promoting products
Setting up retail outlets
Visibility creation
Managing free lancers
2012-2013, supervisor, expert gardening and cleaning service
DUTIES
Managing work flow
Evaluating performance and providing feedback
Organizing work flow and making sure understand their duties and task delegated to them
NATIONAL SERVICE
2011-2012, Christian mother’s association, credit analyst
DUTIES
Awareness creation and promotion of the association products
Meeting and addressing the mothers at gatherings
Evaluation of loan application
Assesses the credit worthiness of loan applicant
Preparation of loan proposal for approval
Monitoring and recovery
Assist staff with administrative duties as requested.
REFERENCE
MR. EMMANUEL KPODO MR. AMO MESHACK SAM
ADMINISTRATIVE/HR MANGER ZONAL MANGER
COCOA MERCHANTS GH. LTD COCOA MERCHANTS GH. LTD
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