Forklift Operator Customer Service

Muhammad Tariq

************@*****.***, linkedin.com/in/muhammad-tariq-46ba0b29b

Mardan, Pakistan

PROFESSIONAL SUMMARY

Results-driven professional with extensive experience as a Forklift Operator, Delivery Truck Driver, and LTV Driver. Demonstrated expertise in safely operating various types of forklifts and heavy machinery, ensuring efficient and accurate material handling in diverse warehouse environments. Proven track record of delivering goods in a timely manner, adhering to safety regulations and optimizing delivery routes. Skilled in managing inventory, performing routine vehicle maintenance, and maintaining high standards of customer service. Adept at navigating complex logistical challenges and resolving issues swiftly to ensure smooth operations. Strong commitment to safety, reliability, and team collaboration, with a solid background in maintaining operational efficiency and meeting delivery targets. Ready to leverage hands-on experience and technical skills to contribute effectively to a dynamic team in Canada.

WORK EXPERIENCE

Forklift Operator Sep 2018 - Aug 2024

Hocane Enterprising • Mardan, Pakistan

• Efficiently operated various types of forklifts to move materials and products within the warehouse, ensuring timely and accurate delivery to different areas.

• Performed routine inspections and basic maintenance on forklift equipment to ensure operational safety and efficiency, promptly addressing any mechanical issues.

• Skillfully loaded and unloaded goods from trucks and shipping containers, ensuring that products were handled with care and placed correctly to prevent damage.

• Coordinated with the warehouse team to manage inventory levels, track shipments, and fulfill orders, contributing to effective stock control and accurate order processing.

• Adhered to all safety protocols and guidelines, maintaining a safe working environment by using proper lifting techniques and protective equipment to prevent accidents and injuries.

• Maintained detailed records of inventory movements, equipment usage, and maintenance activities, ensuring accuracy and compliance with company policies and procedures.

• Assisted in organizing and optimizing warehouse layout, enhancing operational efficiency and facilitating easy access to stored goods.

• Followed safety procedures for handling and transporting hazardous materials, ensuring compliance with regulations and minimizing risk.

• Provided training and guidance to new staff members on forklift operation and warehouse procedures, contributing to a well-trained and efficient team. Delivery Truck Driver Jun 2015 - Jun 2018

Al Jalil Corporation • Dubai, UAE

• Operated delivery trucks for Al Jalil Corporation, ensuring timely and efficient transportation of goods to various destinations while adhering to safety protocols and company policies.

• Performed thorough pre-trip and post-trip inspections of vehicles, checking for mechanical issues and ensuring that all equipment was in proper working order to prevent breakdowns and ensure safety.

• Coordinated with dispatchers and customers to schedule deliveries, manage routes, and address any scheduling conflicts or changes, optimizing delivery efficiency and customer satisfaction.

• Loaded and unloaded cargo with care, using appropriate techniques and equipment to prevent damage and ensure secure transport. Managed inventory and ensured that all goods were accurately documented and accounted for.

• Handled delivery paperwork, including logs, receipts, and reports, maintaining accurate records for each delivery and ensuring compliance with company procedures and regulations.

• Delivered exceptional customer service by addressing any concerns or issues promptly and professionally, and maintaining clear communication with clients to ensure a positive delivery experience.

• Maintained a clean and organized truck interior, following company standards and safety regulations, and conducted regular vehicle maintenance checks to report any issues to management for timely resolution.

• Monitored vehicle performance and reported any maintenance needs or safety concerns to ensure the vehicle remained in optimal condition and met all safety and regulatory requirements.

LTV Driver Aug 2000 - Oct 2012

Secure Space Warehouse • Doha, Qatar

• Operated LTV vehicles with a focus on safety and efficiency, ensuring the secure transportation of goods and materials to various destinations.

• Conducted pre-trip and post-trip inspections of the vehicle to ensure its optimal performance, identifying and addressing any mechanical issues promptly.

• Managed the loading and unloading processes of cargo, coordinating with warehouse staff to ensure accurate and timely handling of goods.

• Followed scheduled routes and delivery timelines, utilizing GPS and maps to plan and adjust routes for efficiency, while minimizing delays and optimizing fuel usage.

• Maintained detailed records of deliveries, vehicle maintenance, and any incidents or issues encountered during transport, ensuring accurate and up-to-date documentation.

• Collaborated with warehouse personnel to streamline operations, facilitating smooth transitions between loading and delivery processes.

• Ensured compliance with all relevant safety regulations, traffic laws, and company policies, prioritizing the safety of the vehicle, cargo, and other road users.

• Provided high-quality customer service during deliveries, addressing any customer inquiries or issues professionally and ensuring customer satisfaction.

• Handled emergency situations and vehicle breakdowns with calm and efficiency, implementing immediate solutions and coordinating with support services as needed.

• Enhanced operational efficiency by identifying and implementing improvements in delivery processes, contributing to overall warehouse productivity. EDUCATION

High School Degree Apr 1991 - May 1993

BISE Peshawar, Mardan, Pakistan

SKILLS

• Proficient in operating various types of forklifts including sit-down, stand-up, and reach trucks.

• Experienced in efficient and accurate handling of goods and materials in warehouse settings.

• Skilled in planning and executing timely deliveries while adhering to safety regulations and optimizing routes.

• Knowledgeable in performing routine maintenance checks and addressing minor repairs for trucks and forklifts.

• Capable of managing and tracking inventory levels, ensuring accurate stock records.

• Committed to maintaining high safety standards and following safety protocols to prevent accidents.

• Strong ability to interact professionally with customers, ensuring satisfaction and addressing any concerns.

• Effective at identifying and resolving logistical issues to maintain smooth operations.

• Proven team player with experience working closely with warehouse staff and delivery teams.

• Adept at managing time effectively to meet tight delivery schedules and operational deadlines.

• Proficient in MS office all suite of Applications.

• Have a valid LTV driving License of Pakisatan.

VOLUNTEER WORK

Served as a member of The Citizens Foundation Nov 2021 - May 2023 The Citizens Foundation • Mardan, Pakistan

• Served as a member of The Citizens Foundation, a non-profit organization dedicated to providing education to underprivileged children in Pakistan.

• Participated in fundraising efforts and helped to organize events to raise awareness about the organization’s work

• Mentored and tutored students in the organization’s schools to help them achieve academic success

• Helped to develop and implement programs to improve the quality of education provided by the organization

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