Customer Service College

Hailey Gambill **** **th ave ne

Hickory, NC *****1

828-***-****

*******.*****@*****.***

EXPERIENCE

Cookout, Conover NC — Assistant manager

January 2021 - December 2023

● Answered customer inquiries regarding store policies and procedures.

● Processed sales transactions to prevent long customer wait times.

● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

● Issued receipts, refunds, credits or change due to customers.

● Fostered relationships with customers to expand customer base and retain business.

● Monitored customer order process and addressed customer issues.

● Built and maintained productive relationships with employees.

● Answered customer questions and provided store information.

● Learned roles of other departments to provide coverage to keep the store operational.

● Balanced daily transactions on a computerized point-of-sale system.

● Shift management

EDUCATION

Newton Conover High School, Newton NC — high school diploma

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize their performance. Friendly and engaging Cashier with a history of delivering excellent customer service in busy settings. Strong payment processing and client engagement skills to promote scamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and SKILLS

● Communication skills

● Conflict resolution

● Problem solving and

critical thinking

● Customer service

● Employee training

● Collaboration

● Leadership

● Interpersonal skills

● Inventory

management.

goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance.skilled head cashier specializing in sales, service, and team leadership.

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