Computer Science Design Manager

AGRADOOT GHATAK

People-focused design leader with a hands-on approach to AI-driven UI/UX

design using the latest software. Experienced Mentor and Problem Solver, as well as a Design Manager and ROI-driven Design Strategist. Profile

Agradoot offers a unique combination of engineering, design, and management expertise, enriched by experience across diverse countries and cultural contexts. As a comprehensive UX professional, he is proficient with the latest UX tools and tech- nologies while also excelling in leading design teams and shaping the organization’s overall UX strategy and vision.

He holds a distinction in Computer Science and Engineering with a specialization in Human-Computer Interaction. Agradoot has developed several innovative design methodologies and has authored research papers and patents in his field. With over a two decades of experience in enterprise UX and product design, I bring expertise as a Manager, Mentor, and Strategist. I also have over six years of entrepreneurial and startup experience as Head of UX. Hands on Design Skills

• UX design experience in venture-backed enterprise SaaS

• Experience designing responsive Web interfaces using off-the-shelf component libraries (Material UI, Fluent UI / FAST, Carbon, Tailwind)

• Rapid prototyping

• Persona, Scenario, User Journey, Journey map creation

• AI- Powered wireframing, Spec creation, Story boarding and task flow creation

• Hi fidelity prototyping

• Cognitive walkthrough

• Visual design and branding

• Design System with Figma, Sketch App etc.

Design Team Management Skills

• Communication: Collaborate with product management and engineering

• Team building: Interview, hire, and grow the UX team

• People management and Project management, Process improvement

• Empathy: Understand user perspectives by actively listening, observing

• Roadmap and Strategy

• Prove Design ROI

User Research Skills

• Card Sorting

• A-B testing

• Site visits usability testing Surveys.

• Heuristic evaluations, Focus groups, User Task analysis,

• Usability testing (Video analysis)

• Eye Tracking

San Francisco Bay Area

M: 408-***-****

E: ********@*****.***

Skype: agradoot

Education

Bachelor in Engineering

Computer Science

Specialization in Human

Computer Interaction -

1st Class with distinction

Associate Degree in

Multimedia, 3D and

Animation

Certification:

Certified Usability Analyst

from Human Factor

International (2009)

Certification on Human

Computer Interaction

from IIT Mumbai, Industri-

al Design Center

Tools I Use

Adobe Creative Suite

Sketch, Invision, Zeplin

Figma

Axure

Just In Mind

Omnigraffle

Miro, Canva

Audio, Video Editing

Photography

Portfolio: https://yourUXfriend.com/

Canadian Work Permit

Employment History

Transformed user experience strategies to enable seamless interactions among stakeholders in AI-driven healthcare products. Introduced groundbreaking design methodologies to improve transparency and efficiency in customs clearance processes. Developed visionary UX frameworks that fostered cohe- sive collaboration among cross-functional teams, leading to impactful product development.

Key Achievements:

• Enhanced user engagement by 40% through intuitive UX designs across desktop, mobile, and tablet platforms.

• Streamlined workflows Journey Maps, reducing processing time by 25% and errors by 15%.

• Led a team of six designers, achieving a 30% increase in productivity through effective mentorship and collaboration.

• Implemented data-driven design strategies, resulting in a 20% boost in customer satisfaction metrics.

• Spearheaded UX improvements, contributing to a 50% increase in conver- sion rates within the sales funnel.

itie Knowledge Solutions - (Remote)

Director of User Experience. Strategy

and Business (Remote)

Jul 2023 - Present

KLEARNOW leads the way in simplifying customs clearance, supported by top leaders from Google, MySQL, DHL, ThoughtSpot, Tesla, and McAfee. The company’s mission is to enhance transparency among brokers, importers, freight forwarders, and other parties involved in international shipping and cargo handling.

Agradoot joined KLEARNOW as Principal UX Designer and then serveed as Head of UX, managing a six-person team. He is responsible for end-to-end design across desktop, mobile, and tablet platforms. Reporting directly to the CTO, Agradoot actively engages with customers, investors, and advisors to create comprehensive designs for the sales funnel. His visionary contributions are crucial to the company’s efforts in fundraising, sales pitching, branding, and other leadership initiatives.

Major area of projects: Customs Broker SaaS based B2B platform, Importer platform for shipment visibility, Drayage and Trucker mobile app, Bond and FinTech products, AI based document processing and other AI-enabled Machine learning tools. View Online: Link 1 Link 2 ) Founding UX Designer, Global Head of

Design and Customer Experience

KLEARNOW Inc. - Santa Clara, CA

Jul 2019 - Mar 2023 His team is working on a

full- stack end to end-design

for desktop, mobile, and

tablet-friendly applications.

He leads with empathy and

enthusiasm, fostering rela-

tionships with both engineers

and stakeholders to establish

design practices that people

want to work with and be a

part of.

“

“

Ulf Sanberg,

Founder KlearNow

20

Years of Design

Experience

11

Years of Design

Management

68

Number of

Product/Project

worked

Series B Start up

Employment History

BPM (Business Process Management) encompasses the modeling, automation, and execution of business activities. Agradoot has greatly enhanced TIBCO BPM’s UX culture and ROI, growing the UX team from zero to seven design- ers in just two years. Under his leadership, BPM became a significant reve- nue-generating product line for TIBCO. He managed the entire BPM UX group and collaborated closely with TIBCO Europe’s product owners, stakeholders, and marketing teams in London and Paris. Additionally, Agradoot led TIBCO Cloud Integration and other enterprise products.

Key Achievements: (View Online)

• Attained a 20% boost in user engagement and satisfaction by delivering comprehensive design solutions, such as task flows and journey maps, that effectively integrated business, brand, and user requirements within TIBCO BPM’s product suite.

• Led the successful implementation of over 10 end-to-end experiences in partnership with business stakeholders, graphic designers, and developers, resulting in a 25% decrease in customer support requests and a 15% increase in overall user retention rates.

UX Strategist & Manager -

TIBCO ActiveMatrix® BPM @ Nimbus

Tibco Software Inc. - Palo Alto, CA

May 2013 - Jul 2019

I really enjoy every

opportunity to interact with

Agradoot on user flows or

visual design. He’s

contributed to some of the

coolest TIBCO Cloud user

interfaces and experiences.

It’s a pleasure to work with

Agradoot at a personal level

too.

“

“

Nicolas Marzin,

Senior Director, CTO

Office & Innovation LAB

Homecare Automated Logical Operations is a hosted, web-based, software system to provide home health and hospice agencies to handle their clinical as well as business needs, and optimize their reimbursement. Founding Designer: Multiple Start up(s)

Halo Cloud Technologies

2013 - 2020

The social networking mobile app enables users to ask questions and share information with a global audience. Users can seek advice, request reviews, or gain insights on any person, place, thing, idea, or concept. Interaction happens in real time through chat with other users. Chat That

Neuhope is a comprehensive SaaS based app, platform, and service designed to enhance outcomes and quality of life for patients dealing with cancer or other chronic diseases. The platform connects patients, caregivers, family, friends, medical professionals, and third-party services within a virtual commu- nity to support the patient. Communications and interactions are accessible via mobile devices and voice-activated assistants like Google Home and Amazon Echo.

Neu Hope Inc.

Seed Start up

Seed Start up

Seed Start up

11

Years of Start up

Experience

View online

Employment History

Agradoot joined Finovera Inc. as a User Experience Product Manager to de- sign their unique web-based software, which helps users organize bills, state- ments, and documents in a single ultra-secure online space, reducing clutter and stress. This innovative product was a first of its kind, leading Finovera to hire Agradoot as an Experience Design Architect to oversee the overall product experience.

Key Achievements:

• Implemented targeted UX enhancements resulting in a 40% increase in user engagement within the first quarter.

• Optimized product workflows, leading to a 25% improvement in system efficiency.

• Led the initiative to enhance product accessibility, achieving a remarkable 95% compliance with industry standards.

Product Manager – User experience

Finovera Inc. - Milpitas, CA

Jul 2011 - Mar 2012

Cisco Identity Services Engine (ISE) is a comprehensive security policy manage- ment and control platform. It streamlines and automates access control and security compliance across wired, wireless, and VPN connections. Cisco ISE is designed to secure network access and manage guest connections, support BYOD (Bring Your Own Device) initiatives, and enforce usage policies in con- junction with Cisco TrustSec.

Responsibility:

• Collaborated as a lead designer and strategist for Cisco Identity Services Engine (ISE).

• Managed and enhanced the user experience for new features in ISE version 1.2, evolving from version 1.0. Key areas included Reporting, Policy Creation, Guest Management, Search, Mobile Device Management, and CACertificate Design.

• Conceptualized and developed new product opportunities through ideation, user experience sketching, prototyping, and visual design.

• Promoted design awareness by transforming linear user-centered design

(UCD) into a more agile and lean approach.

• Acted as a facilitator in participatory design, leading design reviews and consultations with Engineering, Marketing, Product Management, and other cross-functional teams.

• Analyzed competitors’ products, such as those from Aruba and Juniper, to incorporate next-generation user experience innovations into Cisco’s security solutions.

Conducted and facilitated user research and usability studies. Sr. Information Architect – Security

and Mobility Division

Cisco Systems. - San Jose, CA

Mar 2012 - Apr 2013

He has a rare blend of de-

sign and programming skills

which helps a lot for creating

desirable user experience for

this complex Cisco security

product. He is always pas-

sionate about bringing new

ideas and solution into the

product and has fantastic

ability to present, persuade

and supervise until appropri-

ately implemented.

“

“

Rajesh Thattakath

Director of Engineering

at Cisco

Seed Start Up

Employment History

• Lead a team of digital designers and user researchers to provide valuable user insights and deliver innovative, high-quality user experiences.

• Enhance business success by overseeing user experience research and in- tegrating findings into design work, processes, and product/UI specifications, including User Journeys, Journey Maps, and affinity diagrams.

• Create value by developing software and web user experiences that are use- ful, usable, and enjoyable.

• Manage daily team activities, including performance management, ongoing feedback, and coaching.

• Foster key partnerships with other business groups such as User Experience, Product Management, Marketing, and Market Research to drive superior user experiences and ensure collaborative, user-centric product development. Key projects and Clients

Client: Volkswagen, UK Project: Internal portal

Client : Sky: Sky Cloud a content management solution for one of the UK’s largest free WiFI provider

My Sky week : A SKy TV social media application

Sky mobile : A mobile version of Sky website

Sky movie Christmas campaign

Clinet GSK - Lucozade

Lucozade social media campaign - Nominated for best social media design by British Interactive Media Association.

GSK vaccine : A GSK website for medical practitioners Real time display - And Inhouse AD management product

Lead, Digital planning and

Social Experience Designer

Sapient Nitro - London and Frankfurt

May 2011 - Jan 2012

You are an excellent designer

and a good asset

for the team. You should

think of how you will grow

to the next level where other

entry level designers can

benefit from your experience

and approach. Be ready to

take more responsibility. I

wish you good luck for your

career. I like your enthusiasm

and unconventional think-

ing. The best part about your

work is how you present

your thought process which

is mostly the toughest part.

This helps inconvincing the

audience

very well.

“

“

Ankush Singhal

UX Manager - PayPal

Responsibility:

• Conduct and participate in concept-generation activities for PayPal products, including developing user profiles, user scenarios, organizational models, task models, and feature lists.

• Contribute as a user researcher to neurofocus studies and analyses, including brain mapping.

• Collaborate with and lead cross-functional teams, including content writers, visual designers, developers, QA, technical project managers, and researchers. Conduct A/B testing to refine product features.

Lead, User Experience Designer -

Product design

EBAY/PAYPAL San Jose/Chennai

Dec 2008 - Mar 2011

Employment History

He is a very innovative

team member and his way

of thinking is appreciated

by our director and on site

partners a lot… His quality

of work always proves that he

wants to take the design to

the next level.

“

“

Rahul Kaul, Manager,

PayPal Global Experience

Design ( INDIA)

• Share research findings and analyses while facilitating communication and collaboration sessions with a range of partners and stakeholders, including Merchants, Project Management, IT, and Product Management.

• Design and create functional specifications, wireframes, journey maps, and diagrams to ensure a consistent user experience, emphasizing ease of use and utility.

Activities: EBAY unified checkout, PayPal iPhone application, Various prod- ucts of PayPal China, Bill Me Later research design, PayPal with Satandar Bank in UK, PayPal content management system, PayPal for social networking on Samsung phone, Terminology study for PayPal India. Responsibility:

• Focused exclusively on developing Adobe Flex Rich Internet Applications for the Perigee product (perigee.fr).

• Conduct competitive analyses and user research, including goal and task analysis, to create personas, scenarios, requirements, and test scripts.

• Develop sitemaps, wireframes, and page flows to illustrate recommenda- tions, document complex applications and functionalities, and ensure an effec- tive user experience.

• Design and document interactive solutions through text and diagrams, en- suring the user experience aligns with utility, ease of use, and business/project objectives and requirements.

Sr. Consultant, Usability Engineering

Zensar Technologies, Pune, India

Oct 2008 - Dec 2008

The Deputy Ministry of

Communications, Hon.

Dr. Benjamin A. Ntim has

directed me to thank you for

your proposal and research

presented to him and his

delegation on the occasion

of his visit to New Delhi and

Bangalore at the end of Octo-

ber 2005.

“

“

Hon. Dr. Benjamin A.

Ntim, Deputy Ministry of

Communications - Ghana

• Led the user experience and interaction design for NVIDIA GeForce 9 Series GPU Control Panel Interfaces for Windows XP and Vista. Patented Design

• Developed early visualizations through sketches and storyboards.

• Created initial design mock-ups, primarily using paper prototyping, to address scenarios based on personas.

• Produced Interaction Design Specifications and conducted walkthroughs to support usability testing and development.

• Focused on optimizing the HDTV user experience to deliver the highest quality visual computing through NVIDIA graphics cards. A key achievement was designing the Multiple Display feature for the NVIDIA Control Panel, which was patented. (View online) Sr. Researcher and Human

Interaction Designer

NVIDIA - Santa Clara, California

Mar 2008 - Sep 2008

Employment History

Dear Agradoot, I am totally

impressed with your work.

If I get any similar require-

ments in future, needless to

say you are my first

preference.

“

“

Venkatachalam M -

Delivery head - MindTree

Computer Games usability expert -

• Usability goals for productivity software focus on factors like ease of use and speed, while those for games often emphasize challenge and difficulty as part of the enjoyment.

• Conduct usability and playability testing, survivability analysis, deep play studies, and heuristic evaluations.

• Engage extensively in all visual activities, including hardcore gaming, video, and media content.

Products:

NVIDIA GeForce, PhyX, NVIDIA on Windows 7, Mac, SONY, Nokia Responsibility:

Award winning consultant for multiple clients.

Developed the product design strategy, defining practical UI designs, and established design and usability testing processes. Created user interface style guides, icon design strategies, and branding methodologies. Usability and Web/UI Development Activities:

• Worked as a part of development team and lead UI coordinator for large scale development projects.

• Direct, conceptual, strategic and tactical creation of robust integrated GUI websites and web application solutions using HTML, DHTML, CSS and Java Script. Worked with development team to ensureany designs produced were practical and efficient to implement.

Consulting Project & Product development:

• Kodak Graphics Communication (http://graphics.kodak.com/)

• Getronics Pension Planner

• Intranet Web Portal- Imperial Tobacco Group.

• KRAFT PREP PACK website

•EMERSON Corporate Website information Architecture design (http://www. emerson.com/)

• AIG e-Treaty

• Media Player for Nokia N700 / N800

• SONY Web application

Clients: DOLBY LAB, NOKIA, SONY, AIG, KRAFT Food, Kodak, EMERSON, Getronics, Imperial TobaccoGroup

User Experience Lead

MindTree Ltd, Bangalore, India

Aug 2006 - Mar 2008

Domain

Expertise

B2B Saas based

Enterprise Software

Retail and E Commerce

Computer Game

Automobile and HMI

Social Media

Insurance

Logistics

Finance

Insurance

Security and Mobility

Employment History

Responsibility:

• Served as the Lead Information Architect for Cricinfo.com, the world’s leading cricket website.

• Designed Windows gadgets for Cricinfo.

• Oversaw all phases of software and multimedia projects, implementing effec- tive usability plans to meet users’ goals and business needs across a diverse client base.

• Transitioned product user interfaces to a refreshed look and feel for web- based applications, based on product demos and prototypes.

• Conducted usability testing and translated data into actionable GUI design proposals; presented design concepts using whiteboarding, storyboarding, paper prototyping, flowcharting, and mockups.

• Developed practical visual simulations using Macromedia Flash to help developers better understand critical applications. UI Architect

ESPN -Cricket - Singapore

Jan 2005 - Aug 2006

Responsibility:

• Led development projects for interactive CD-ROMs, course materials, CIVs, kiosks, product training, software simulations, and similar initiatives.

• Created technical documents for planning, estimating, time framing, and technology selection for various multimedia projects.

• Developed the Budget Car Rental Booking website (www.budgetsaudi.com).

• Designed character animations and screensavers for MSN.

• Developed a multimedia website for Kitchen by Design.

• Managed a video editing project based on a screenplay for the National Geographic Channel.

Clients :

MSN, BUDGET, NATIONAL GEOGRAPHIC

Web and Visual Designer

Spectrum Infomedia - Bangalore, India

Jan 2003 - Jan 2005

Top 5 Strengths

By Gallup

Ideation

Activator

Connectedness

Strategic

Relator

Gallup created the science of

strengths. From more than

50 years of research to our

bestselling books, Gallup’s

StrengthsFinder assessments

Hobbies and

Interests

Photography

Internationally recognized

Photographer. Won sever-

al Internation competition

including

Budapest, Moscow, Tokyo,

Paris Photo Award.

Exhibition held in

Louvre Museum,

Miami, San Jose

and many places

Published in Internation

photo magazines

Certified Scuba Diver

Cross country motorcy-

clist

Novelist, Children Book

Writer

• Designed visual materials, interpreted and created in production multimedia.

• Worked closely with marketing specialists, photographers, copyrighters, editors and print houses

Associate Multimedia Content Creator

Arena Multimedia - Bangalore, India

Sep 2001 - Nov 2002

Research and Publication

When designing a strategy game, it’s crucial to evaluate how effectively users play and progress through levels. We were tasked with developing a user research methodology to test playability and assess users’ tactical approaches. Our study also examined how changes in character design, camera angles, backgrounds, sound, and speed influ- enced user behavior.

Measuring Computer Game playability

Blue Moon authentication technology offers a unique alternative to traditional password reset methods, providing enhanced resistance to common attacks. Instead of relying on memory, which can lead to security lapses when users forget their credentials, Blue Moon uses user preferences for authentication, reducing the need to recall com- plex information. (https://www.youtube.com/watch?v=21pvJer5WuM) Blue moon authentication

The user interface (UI) for the GeForce HT graphics card delivers a refined visual experience aimed at optimizing video and audio quality for Home Theater PC (HTPC) systems. The UI is designed to seamlessly integrate with Win- dows Vista Media Center and any DVD, BD, or HD DVD players installed on the system. While the primary input device is a Vista MCE-certified remote control, the UI also supports mouse and keyboard inputs. 10Ft UI Setup Experience for HDTV

In multi-monitor setups, users often increase mouse acceleration to navigate across screens efficiently. However, this can lead to a lack of visual continuity, making it easier for users to lose track of the cursor. A fundamental design challenge with multiple displays is determining whether to treat them as a single continuous surface or as separate, loosely connected surfaces.

Managing Multiple Display (16 To 40 Monitor Connected) Is the downfall of Artificial Intelligence hoopla looming overhead? Linked In Article:

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