Customer Service Department Manager

EILEEN KELLY

*********@*****.*** 347-***-**** Astoria, NY 11106

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Microsoft Office Suite, Lotus Notes and QuickBooks Customer Service

Staff Training

Customer Engagement

Brand Awareness

Communication Skills

Lead Generation

Product Demonstration

Food Ambassador Advantage Solutions Marketing - Astoria, NY 05/2022 - Current Conversed with customers to share information about products and services. Introduced sales, promotions and other brand initiatives to gain customer loyalty. Promoted positive company image through superior customer service experiences. Organized and carried out promotional events, set up and tore down event sites and interacted with customers. Leveraged smartphones, tablets and CRM systems to manage and document daily activities. Cleaned and organized spaces to maintain neat promotional spaces. Maintained professionality and efficiency while working closely with leadership. Put together eye-catching displays to attract potential customers and encourage questions. Elad - Syosset, NY 01/2011 - 05/2019

Management

Administration including rent collection and outstanding balances Responsible for Section 8 implementations & rent control requirements Handled rent collections and posted payments to resident accounts Checked figures, postings, and documents for correct entry, accuracy, and proper codes Responsible for preparing bank deposits, filing, faxing and other various administrative tasks Process inventory and order merchandise

Ability to multi-task and troubleshoot

Trainer Board of Elections - Kew Gardens, NY 06/2010 - 08/2010 Trained poll workers and instructed training classes for staff; reviewed completed staff assignments Assisted department manager in the screening, interviewing, and hiring process of new staff Department Manager/Customer Service Manager Wal-Mart Supercenter - Monticello, NY 10/2007 - 07/2009 Managed department staff; assigned projects, maintained employees' schedules and provided assistance Served as liaison to customers in regard to troubleshooting situations Managed inventory, including merchandise ordering and maintaining inventory Met daily with the department head to discuss store promotions, price changes, and merchandise rotation Summary

Skills

Experience

Administrative Assistant/Office Manager Two Trees Management - Brooklyn, NY 08/2004 - 01/2007 Maintained and managed condominium contracts and monthly bank reports Responsible for maintenance of office equipment and payment to vendors Assisted with employee payroll and attendance/vacation records Process inventory and order merchandise

Responsible for construction equipment and supplies and daily administrative duties The Fortune Society Long Island City, Farmingdale, NY 01/2001 Social Services 101 Training Program - Obtained Certificates in Mental Health First Aid, Trauma Informed Care & Domestic Violence 101

New York

Computer Programs, Accelerated Program State of

General Equivalency Diploma

Education and Training

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