Cyber Security Eden Prairie

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Ekaterina Abguzova-

Johnson

Eden Prairie, MN - 763-***-****

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https://www.linkedin.com/in/ekaterina-

abguzova-johnson-31505973/

Cyber Security Analyst Profile

Summary

Goal driven, results-focused, and highly dynamic professional currently enrolled in a Masters in Cyber Security. Well- versed at communicating with customers and maintaining high standards of service delivery. Skilled at analyzing risks and implementing mitigation strategies. Adept at collaborating with diverse team members across several projects and developing positive working relationships. Proven track record of consistently meeting performance targets. Technical Proficiencies

Platforms: Skills and Experience:

* Security basics

* Malware knowledge

* Network Routing and Switching knowledge

* Firewalls and IDS/IPS

* Windows, Mac operating systems

* Windows and Active Directory

* Cloud technologies including Azure

Tools:

Hardware:

Education

Master’s Degree In Cyber Security, 05/2022

Saint Mary’s University- Minnesota

Bachelor’s Degree In Psychology

Middlesex University of London, Hendon UK

Master’s Degree In Bulgarian Philology

University of Plovdiv, Plovdiv, Bulgaria

Professional Experience

Cigna, Eden Prairie, MN 09/2016 – Present

Case Management Analyst

Communicate with inbound callers and serve as representative of Cigna Behavioral Health. Oversee password management, access control, and incident management processes. Uphold compliance with government and state 2

regulations. Advise customers on benefits, eligibility, referrals, non-clinical resources, and risk assessments. Educate participants on individual plan design and various clinical and non-clinical resources. Open case files and register participants in the intake system. Formulate and implement risk mitigation processes and present substance abuse concerns.

Consistently exceeded targets and performance metrics in fast-paced environments.

Upheld exceptional standards of customer service.

Assisted multiple projects involving outreaching High Cost Claim customers and referring them to relevant Case Managers.

HFS Autism Therapy Center, Fridley, MN 03/2014 – 03/2015 Mental Health Practitioner

Formulated and applied behavioral goals laid out in the ITP utilizing parent or caregiver’s input. Captured and tracked detailed invoice information. Provided treatment in accordance with best practices using multiple tools and techniques. Collaborated with cross-functional and diverse team members.

Fostered and developed positive professional relationships with key stakeholders. Additional Experience

Behavior Therapist, Minnesota Autism Center, Eden Prairie, MN Associate, Valley Staffing, Inc., Shakopee, MN

Program Trainer, Chrestomathy Inc., Eden Prairie, MN Cashier/Sales Assistant, Sears, Eden Prairie

Front End Assistant, Costco, Saint Louis Park, MN

Location Manager, Nandi-Indian Goods, Sofia, Bulgaria/ Europe Languages

Bulgarian (Native)

English (Fluent)

Russian (Working Proficiency)

Spanish (Working Proficiency)

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