Customer Service Representative
Resume:
Career Objective
Strong organizational skills. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.
Experience
CUSTOMER SERVICE REPRESENTATIVE/ WAITRESS,HEAD SERVER :CONCH SHACK,TURKS AND CAICOS,PROVIDENCIALES
MAY 2020-FEB 2024
Meeting and greeting customers, building strong relationships and taking orders.
Working as part of a team that includes manager, hosts and bartenders.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Provided quotation to clients.
Issued invoices, dealt with invoicing related correspondence.
Monitored and managed accounts and billing, following up with any customer or supplier with outstanding payment.
Ensured the company receives payment for handling services and record these transactions accordingly.
Ensured that clients’ needs are met throughout our services provided.
Addressed customer concerns and complaints.
Developed and maintained relationships with clients to ensure the service is outstanding
CUSTOMER SERVICE AND ASSISTANT MANAGER /MR GROUPER RESTAURANT: Turks and caicos,Providenciales
Jul 2015 - Nov 2018
Made briefing and assigned the servers to their stations and encourage them to continue give the best of them for a great service.
Follow up on customers' complaints and resolve disability-related issue as a qualified CRO agent (Complaint Resolution Official)
Maintained detailed records for inventory management.
Created detailed reports on team performance metrics for senior leadership review.
Monitored incoming calls and emails from customers, responding in a timely manner with accurate solutions.
Managed customer service team of 15 employees, ensuring all tasks were completed efficiently and effectively.
Analyzed customer feedback data to identify areas for improvement in customer experience.
Developed proactive strategies aimed at improving overall customer experience levels.
Utilized problem solving skills to resolve complex customer issues quickly and accurately.
AUTO PART /GARAGE CUSTOMER SERVICE AGENT- Dnd auto part turks and caicos Providencial. Mar 2016 - Jul 2017
Performed check-in for all the cars that working to the gates
Provided necessary information to the customers.
Received outbound/inbound calls.
Distributing emails, preparing reports
Maintained files and filing, keeping sensitive information confidential.
Greeted visitors and provided general information about the company.
Searched for information in company databases or online to answer questions or resolve problems.
Maintained office inventory by assisting with supply orders.
Education
3 YEARS OF COLLEGE INACCOUNTING- Institut des Hautes Etudes Commerciales et Economiques (IHECE), Port-au-Prince, Haiti
Jan 2011to Apr 2014
CERTIFICATION IN TICKETING AND TOURISM- Business Institute of the West Indies S.A. (BIWI), Port-au-Prince, Haiti
April 2013 to feb 2014
Skills
Well-rounded multitasker. Experienced in providing excellent client’s service.
Interact with the clients in a courteous professional manner.
Maintaining professional appearance.
Languages
FRENCH- Fluent
ENGLISH- Advanced
HAITIAN CREOLE- Native
WENESKAR MONESTIME
Kissimmee, FL 34744
********@*****.***
Contact this candidate