General Manager By Hilton

PROFESSIONAL SUMMARY

Management executive with extensive experience in opening and managing four- and five-star full-service luxury hotels, a deluxe hotel residence, specialty restaurants and an educational facility

Over 20 years with Oberoi Luxury Hotel Group (Voted World's Best Hotel Brand for the 2nd consecutive year by Travel + Leisure in 2016 World's Best Awards & as the World's Leading Luxury Hotel Brand for the 4th consecutive year by World Travel Awards 2015)

Key competencies include:

Multi-unit operations administration and project management

Process improvement and cost reduction implementation

Sales force strategy development

Multi-owner/managing company relationship management

Leadership and people development

Worked with Brands: Oberoi, Hilton, Marriott, IHG, Oakwood, Choice, M6

General Manager’s Certification for IHG & Hampton by Hilton / Sales Certification for Hampton

PROFESSIONAL EXPERIENCE

Whitestone Hospitality Irving, Texas Director of Operations April 2018 –Till date

Responsible for Homewood Suites DFW, Hilton Garden Inn Dallas, Hampton DFW & Dallas North Park, Home 2 Irving, Holiday Inn Express Addison & Quality Inn Dallas, was responsible for TownePlace Suites Arlington

Hampton Inn & Suites by Hilton (Whitestone Hospitality) Fort Worth, TX

General Manager Oct 2014 – April 2018

Responsible for the preopening and operations for a 116-room hotel located near the DFW airport, next to American Airlines home office.

Improved year over year: RevPAR, guest satisfaction, QA results; resulting in a Trip Advisor ranking of 4/ 112 hotels in the city of Fort Worth and awarded Wall of Fame award 3 times by Hilton

Holiday Inn Express Waterloo, IA

Dual Branded General Manager April 2013 – Sept 2014

Responsible for a 79 room & a 50 room hotel. In the absence of departmental managers, responsible for all aspects of the hotel operations. Improved employee productivity & operational efficiency; resulting in a revenue increase of 6 % and scored over 95 % in the IHG QA for the second consecutive year

Sodexo Washington, DC

Retail Manager September 2012 – March 2013

Responsible for 8 retail concepts at the George Washington University, with a team of four supervisors and 42 union employees. Improved employee productivity and rolled out two new menu concepts

Potomac Family Dining Group Manassas, VA General Manager Applebee’s November 2011 – September 2012

Hired, trained, and mentored 30 associates to uphold Applebee’s service excellence standards, resulting in Award presented by Executive Team for maintaining high quality service and goals thru local marketing

Head of Administration / Director of Operations Mombasa, Kenya

Aga Khan Academy November 2009 – October 2011

Led operations on 17-acre campus with the assistance of 75 associates and delivered quality services for 600 students; ensured that a sense of hospitality and service culture prevailed at the academy

Directed a cross-functional team in handling the construction and move-in of a deluxe housing complex for students and faculty with over 225 apartments, a 500-cover dining area, and a banquet facility

Invest Inc. Hospitality Management & Services Dubai, UAE General Manager & Director of Operations January 2009 – October 2009

Served as General Manager for the operations of a 118-room full-service hotel in Dubai

Trained a 35-member cross-functional team in reestablishing operational systems and procedures

Oakwood Worldwide Bangalore, India

General Manager, Oakwood Premier Prestige Bangalore 2008 – 2009

Headed the preopening, of Oakwood’s first luxury, full service extended stay hotel residence venture in India that comprised 177 apartments, with a spectacular outdoor banquet and catering facility. Coordinated with projects to ensure the property was finished at the desired luxury level

Led process for staff recruitment and training involving all the 137 associates, including all department leaders, and established systems and procedures in a short time frame, as the opening date for the apartments was moved ahead of schedule

Oberoi Hotels Egypt & Egyptian Pharaonic Company for Touristic Development Cairo, Egypt

General Manager 1998 – 2007

Directed the expansion from one to six specialty multi-unit restaurants with 750 covers, including two cruising restaurants with $6M+ revenue, with a team of more than 350 employees

Designed, developed, and operated the only floating Pharaonic Temple in Egypt, a new restaurant and menu concept that was a very popular venue for large banquet and catering events

Starwood Lodging Corporation Chicago, IL

1996 - 1997

Food & Beverage Manager for a 520-room hotel with a restaurant, bar, room service, and banquet facilities

Southern Cross Hotel Sydney, Australia

1993-1995

Food & Beverage Manager for a 120-room hotel with two restaurants, one bar, room service, meeting rooms, and banquet facilities

Oberoi Hotels India, Egypt & Iraq

1978 – 1992

Various management positions in Food & Beverage, Rooms Division and as General Manager in different luxury full-service hotels, with number of room size varying from 98 to 555 rooms. Oberoi Hotels has been affiliated with IHG, Sheraton & Hilton in various locations in India

EDUCATION

M.B.A., ESSEC Business School - Institute de Management Hotelier International (IMHI) Paris, France

1985 – 1987; Program in conjunction with Cornell University USA and ESSEC Business School, France

Oberoi School of Hotel Management New Delhi, India

1976 – 1977; Affiliated & Recognized by the International Hotel Association of Paris

B.S., Punjabi University Punjab, India

1970 – 1974; Bachelor’s Degree in Science

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