Desktop Support Coordinator Ii
Resume:
Kimberly Anderson 337-***-****
Lake Charles, La. 70615
********.*****@*****.***
SUMMARY
Experienced IT Coordinator II achieved with over twenty-seven years of experience in Information Technology providing Desktop Support, Helpdesk, Network, System Analyst, and outstanding Customer Support Service. A Team Player who shares the IT department’s responsibilities as a Team Player. Possesses excellent written and oral communication skills. Has strong analytical and critical thinking skills.
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PROFESSIONAL EXPERIENCE
University of New Orleans 12/2017-01/2023
Contractor for the State of Louisiana Retired
Louisiana Department of Health
IT Coordinator II
Provided advanced onsite and remote end user hardware, software and application support for devices including desktops, laptops, tablets, phones, printers, scanners, Audio/Video units, fax units and associated peripherals in customer offices statewide including highly complex and secured agencies, mental health institutions and developmental facilities. Performs installation, configuration, break/fix, troubleshooting, repair, and decommissioning tasks. Performs basic and advanced Local Area Network troubleshooting of network routers, switches, hubs, and cabling. Assists with Active Directory administration of user and computer Objects. Recorded service call in Ivanti Ticketing System. May travel throughout the domiciled region as needed or infrequently around the state as needed.
University of New Orleans 11/2002-12/2017
Contractor for the State of Louisiana
Louisiana Department of Health
IT Coordinator I
Provided statewide installation, configuration, maintenance, and support for Louisiana Department of Health & Hospitals (DHH) owned equipment and software applications which includes workstations, laptops, thin clients, printers, video conferencing equipment, and network communications devices. Managed user accounts on local PCs, select servers, and Active Directory. Troubleshooting basic Local Area Network. Recorded service calls in a web-based tracking system and utilized the system to document ticket resolutions. Trained and assisted end users on technical issues as a form of preventative maintenance. Traveled to various sites as needed to carry out
assigned duties. Identified, diagnosed, and assisted with resolution of network issues related to end user problems. Managed all assigned issues being handled by other internal IT units and external contractors.
Xspedius 09/2000-09/2002
Network Technician II
Players Casino 08/1998-08/2000
Software Analyst
Players Casino 03/1996-08/1998
Lead MIS Tech
EDUCATION
McNeese State University
Bachelor of Arts
1997
REFERENCES
John Thomas
IT Support Specialist lll
State of Louisiana
**************@*****.***
Linkedin.com/in/john-thomas-11564472
Bruce Mericle
IT Support Specialist lll
State of Louisiana
*****.*******@**.***
Linkedin.com/in/bruce-mericle-2492a211
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