Customer Service Project Engineer
Resume:
Amanda Schilling
Los Lunas, NM *****
************@*****.***
I have over 13 years of customer service and sales experience. This includes face to face, and over phone, and on job sites. The ability to clearly and effectively communicate in written and verbal context. Building and maintaining customer relationships, and insight to troubleshoot potential complications. I also have combined in these 13 plus years, cash handling, balancing of tils/ registers, budgeting, operations management, team building, OSHA compliance (in the respective field), and facilities maintenance. Work Experience
Project Engineer
Advanced Technology Group-Hillsboro, OR
August 2019 to March 2020
Reading blueprints. Creating bids /estimates. Building maintaining customer relationships. Job procurement.
Billing of jobs. Collection of delinquent accounts. Product selection for interior and exterior coatings Assistant Manager/sales
Miller paint Co-Gresham, OR
2018 to 2019
Customer service, cash handling and transactions. Managing/hiring/development of employees. Working closely with outside sales and professionals to create submittles for large jobs. Including MSDS/Product data sheets, as well as draw downs.
• Some experience reading blueprints to asses product needed. Selecting and explaining application of product to the professional and retail.
• Ordering/receiving from outside vendors.
Training on industrial coatings, as well as training and use of multiple tinting systems such as Universal, Sansin, 844, 896, Rudd products.
Store Manager
Miller Paint Co (Alberta)-Portland, OR
2017 to 2018
Execution of all operations: inventory, budgeting, sales goals, customer and employee care.
• Daily sales and transactions. Product training and hands on experience.
• Ordering/receiving from vendors. Creating an organized work place with extreme attention to detail. Improving the fluidity of operations on a day to day basis.
• Setting goals, in sales and gross margins.
Store Manager
Miller Paint (East Vancouver)-Vancouver, WA
2016 to 2017
• Store operations. Cash transactions, order fulfillment
• Product training(specifically for new floor coatings).
• Customer care. Cold calling
• Strong clerical skills.
Sales
Hillsboro Miller Paint Co-Hillsboro, OR
2014 to 2015
Daily sales and cash transactions. Order fulfillment and customer satisfaction
• Demo/repaint of new location.
• Painting experience. Hands on training.
• Product training, lacquers, dye stains, lacquer stain. Int/ext coatings Sales
Scholls Ferry Miller Paint Co-Beaverton, OR
2007 to 2014
2
• Daily sales transactions, balancing registers. Cash handling. Addressing customer needs. Color consultations.
• Receiving product.
• Helping customer determine quantity of paint needed as well as tools needed for desired effect.
• Training on Faux coatings.
Required custom color matching skill are also taught and perfected over time.
• Skills
Exceptional customer service.
• Ability to efficiently run all aspects of a retail location with over one million in sales annually.
• Including, but not limited to;
• Daily sales and cash transactions at register. Meeting sales goals, driving existing/ new customer sales, inventory control.
• Placing and receiving orders from vendors, customer billing, budgeting annually for set location.
• Interviewing, hiring and development of employees.
• Experience in interior and exterior design, creating and maintaining customer relationships.
• ability to work on ones own as well as with other employees and outside sales to be company supportive and satisfy objectives.
• Great organization skills, ability to multitask.
• Professional phone/written, and face to face educate. Complete accountability for one's self and crew.
• Able to learn new trades and skills at a fast pace. Ability to assist in the biding of jobs.
• Provide customer with estimated product, and customer pricing. Project Engineer
Education
High School diploma
South Ridge High school
2006
Skills
• Project Engineering
• Blueprint Reading
• Pricing
• Training & Development
• Sales
• Customer service
• Adobe Photoshop
• Construction Estimating
• Outside Sales
• Painting
• Store management
• Training & development
• Clerical experience
• Construction
• Blueprint reading
• Time management
• Budgeting
• Sales
• Customer service
• Conflict management
• Interviewing
• Retail sales
• Cash register
Certifications and Licenses
Driver's License
September 2011 to June 2027
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