Customer Service Supervisor

SARA PEREZ

Keller, TX ***- ***- **** **********@*****.***

An accomplished professional with a solid background in supply chain management, account management, and project management. Has a proven track record of developing and maintaining strong client relationships, minimizing client turnover, and delivering above expectations.

Skills

Microsoft Office

Records Management

Organizations Leadership

Relationship Building

Organizational Skills

Critical Thinking

Process Improvement

Accounts Receivables

EDUCATION

Master of Science Project Management

Master of Science Business Administration, Keller Graduate School of Management, Maitland, Florida. Graduated (2011).

Bachelor of Science Business Management, University of Webster, Longwood, Florida. Graduated 2005, Dean’s List.

Paralegal Associate Degree, Florida Metropolitan University, Winter Park, Florida. Graduated 2002, Cum Laude.

PROFESSIONAL BACKGROUND

Distribution Management, Dallas, TX Aug 2022 – Sept 2023

Strategic Account Manager

Responsible for managing seven major accounts for fortune 500 companies; effectively coordinated daily movement of merchandise from small to pallet sized orders

Developed relationships with clients to understand their needs and goals for product movement; delivered excellent accountability and timely details exceeding client expectations

Provided client updates on progress movement status of major orders by implementing weekly meetings; improved client satisfaction by over 25%

Conducted daily audits on account to capture discrepancies or updates needed per client specifications; decreased department errors by 40%

Monitored forecasting to ensure accuracy of service level agreements; consistently improved exceeded standard shipping times and delivery outcome

United States Cold Storage Fort Worth, TX Mar 2018 – Aug 2022

Customer Accounts Specialist Supervisor

Responsible for managing 20 major accounts for fortune 500 companies, effectively coordinated daily movement of pallet size products

Communicated with clients on a daily basis regarding account status, discrepancies, addressing issues and concerns

Oversee the movements of goods from the manufacturer to consumer

Conducted daily audits on accounts to capture discrepancies, monitored inventories for accuracy

Managed all billing for all accounts, monitored and analyzed billing data, reviewed and resolved billing errors and disputes, issued billing invoices

Accounts receivables

Partnered with Human Resources regarding new hires in order to achieve goals and objectives

Worked closely with Human Resources to help implement goals set by management

Participated in candidate screening and job interview to ensure new hires align with upper management goals

Performed performance reviews on employees regarding strengthens, weaknesses and goals

State Farm Insurance Richardson, TX Aug 2016 – Mar 2018

Claims Adjuster

Assisted Insurer’ and Third parties with the handling of Auto Claims

Provided empathy and understanding during the investigation of the claims for insurer

and claimant

Assisted with detail information regarding policy and coverage

Negotiated and settled claims

ADDITIONAL EXPERIENCE

Hotel Dining Room/ Food & Beverage Manager; Supervised staff of 10, coordinated banquets foresee daily functions of dining room and hotel.

Served as a hiring manager responsible for selecting new hires, onboarding and development and facilitation of new hire orientation.

Assistant Manager Convenience Store: oversee the daily functions; including preparations of all documents required to cash out daily transactions of a convenience store, trained new employees.

Insurance Claims adjuster – Process new claims for insurer/claimants

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