Customer Service Cocktail Server
Resume:
Diba Mehrabkhani
Passionate about creating unforgettable guest experiences, I bring a dynamic mix of energy, precision, and a welcoming vibe to every shift! With over a year of hands-on experience in both bartending and serving, I've honed my skills in crafting delicious cocktails and providing top-notch service. Whether mixing the perfect drink or managing multiple tables effortlessly, I excel in delivering great service while keeping things fun. Ready to add a personal touch and ensure every guest leaves with a smile! ***************@*****.**
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SKILLS
Adaptability and
flexibility
Time management
Leadership
Organizational skills
Attention-to-detail
Work ethic
Conflict-resolution
Flexibility
Analytical thinking
Customer-focus
CERTIFICATES
Pro Serve CPR
EDUCATION
High School Diploma
Completed 06/2017
British Colombia
WORK EXPERIENCE
Server
Jungle Room
08/2017 - 07/2020,
Greet guests, present menus, and explain daily specials Take accurate food and drink orders using POS systems Serve food and beverages promptly, ensuring proper presentation and quality Monitor guest satisfaction and promptly address any concerns Collaborate with kitchen and bar staff to ensure timely and accurate order delivery Managed multiple tables efficiently during peak dining hours Developed a loyal clientele through consistent, high-quality service VIP Cocktail Server
Levels Night Club
08/2021 - 07/2022,
Balance serving VIP guests with handling special requests and maintaining a polished demeanor Efficiently handle multiple VIP tables while maintaining attention to detail and quality Offered recommendations based on customer preferences Work seamlessly with bartenders, hosts, and security to ensure smooth VIP operations Quickly resolve any guest concerns or issues with a calm and positive attitude VIP Cocktail Server
Twelve West
01/2023 - Present,
Provided high-end bottle service to VIP guests in a fast-paced nightclub environment Expertly upsold premium bottles and exclusive packages, increasing overall revenue Maintained a polished and professional appearance, ensuring luxury-level customer service Processed payments accurately, handling cash and card transactions Managed guest expectations and delivered on special requests, ensuring a tailored experience for high-profile clients
Assisted with event planning and coordination for VIP parties and special events Provided exceptional customer service, anticipating and fulfilling guest needs throughout the night
Tasks
Tasks
Tasks
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