Customer Service Data Entry
Resume:
DEMETRIA C BLAKELY
*******@*****.***
Customer-focused individual who is acknowledged for talents in inspiring co-workers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.
JOB HISTORY/DUTIES
Customer Care Representative
Voya Financial
EGS/Certified Pharmacy Technician/02/2016-Present
Mendota Heights, MN
Start Date: 11/2014-Present
Interacts with customers to provide them with information to address inquiries regarding products and services. In addition helping to resolve any customer complaints assistance in opening accounts and resolving problems.
Customer Service Representative
Masterson Staffing/ISG
Bloomington, MN
Start Date: 6/2013 End Date: 9/2014
Confer with customers by telephone in order to provide information about products and services, take orders or cancel accounts, obtain details of complaints. Follow up to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries, notify them of claim investigation results
Family Crisis Advocate
ASI Employment
Minneapolis, MN
Start Date: 9/2012 End Date: 2/2013
performs supply inventory, In house and office support tasks, data entry and direct advocacy services to women and children living in shelter. House and office tasks and projects, emotional support, connecting residents to resources, crisis phone services and data entry.
Case Manager
CASDA
Superior, WI
Start Date: 10/2008 End Date: 7/2012
Provide advocacy and supportive services to victims and survivors of domestic violence, sexual assault and child abuse via the 24-hour, toll-free help line and within the shelter program. Assist the Shelter Program Director with administrative duties such as statistics collection, intakes, follow-up with orders of protection, safety planning.
EDUCATION
Major: Human Services
Minor: Interpersonal Communication Skills
Lake Superior College, MN
Major: Social Work
Minor: Services to Children and Families
University Of Superior, WI
GPA: 3.8
Courses: Intro to Social Work, Social Work and Substance Abuse, Global Perspectives in International Social Policy Homelessness, Human Services
No Degrees
LICENSES/CERTIFICATES/ADDITIONAL TRAINING
PCA
2014
Minnesota Department of Human Services MN
References available on request
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