Business Development Team Member

William R. Biwer

N**W***** Oakton Road - Pewaukee, WI 53072

262-***-**** - *******.*****@*****.*** - linkedin.com/in/williambiwer

Customer-focused senior executive with over twenty years of success. Serves as a trusted advisor and confidant to customers, executives, management teams, organizational partners, and relevant staff. Leads across functions to create alignment and consensus and ensure quality delivery and support.

Key Competencies:

- Client Relationship Management (CRM) - Business Development & Retention

- Advanced Technology Solutions - Project Management & Implementation

- Cross-Functional Collaboration - Client Risk Mitigation

Career Synopsis

WRBiwer, LLC, Pewaukee, WI 2020-2024

Consultant

Guided partners through the formation and execution of comprehensive AI policies, ensuring ethical, secure, and effective use of AI technologies within their organization.

Led business development initiatives to expand market presence, resulting in increased revenue.

Spearheaded strategic partnerships and alliances, fueling growth, and enhancing the company’s competitive position.

Directed AI, ML and DX projects from inception to deployment, led AI readiness assessments, delivered measurable business outcomes.

MasterCard, O’Fallon, MO 2011-2020

Leading technology company in the global payments industry, with $16 billion in annual revenues.

Senior Business Leader, Account Management

Top performer on a team focused on business development, retention and growth of client portfolios, and customer relationship management.

Managed C-suite level relationships with clients, ensuring high levels of customer satisfaction and rapid resolution of any issues.

Collaborated with clients and developers to launch and deploy digital wallet payment applications, completing ahead of schedule and on budget.

Saved $1.2 million in storage costs and improved system performance through development of data optimization and reduction capabilities, increasing storage efficiencies.

Exceeded growth objectives by implementing new global interoperable, secure payment standards within client’s payment portfolios.

Successfully led the merging and acquisition of a competitor’s assets onto Mastercard’s processing platform, delivering results on time and within budget.

Prepaid Solutions, Chicago, IL 2008-2011

Division of West Suburban Bank; later acquired by Navigation Capital Partners.

Technology Sales Manager

Led a team of remote developers and customer service resources to manage the customers’ payment product platforms.

Exceeded the sales objectives by enabling retailers and financial institutions to instantly issue bank cards through the development of a remote card printing solution.

Introduced the concept of reloading debit cards at retail locations, enhancing longevity and extending life cycle, reducing time to market.

Smart Card Solutions, LLC, Hartland, WI 1996-2008

A solution development firm offering progressive payment, loyalty, trade show/conference, and campus card applications.

Principle Developer and Co-founder

Pioneered card issuance through the development of end-to-end processing platforms, data optimization and Point of Sale hardware and software solutions.

Managed payment programs for national and international payment programs, providing turn-key Software as a Service (SAAS) and Payments as a Service (PAAS) to global financial partners.

Successfully sold the company to a Chicago based venture capital group and managed the transition to its new owner.

Education, Training & Technical Proficiencies

Marquette University, Milwaukee, WI - Bachelor of Science Degree in Engineering

MasterCard: Public Speaking; Executive Presence

MS Office Suite: Excel, Outlook, PowerPoint, and Word; MS Copilot; ChatGPT; Zoom; Tactiq; Salesforce; Skype; Google Suite: Gmail, Hangouts, and Calendar; Drive; Docs, Sheets, Slides, Keep, Forms, and Sites.

Professional Associations & Community Involvement

Pewaukee Yacht Club/Inland Lake Yachting Association, Member

Arrowhead Youth Hockey, Team Manager, Volunteer

Pewaukee Lake Sailing School, Past President, Volunteer

mkeTechHub Coalition, Participant/Follower

WisconsinCIO.org, Follower

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