Customer Service Representative

Customer Service Representative

DEYON OLAMOJU

CONTACT INFORMATION

Home: Richmond, TX 77406, United States of America.

Telephone: 281-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities with over Eight (8) years working experience. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

• Customer Retention Strategies • Clear writing and Report Writing

• Microsoft Office Suite • Training and Instructing

• Issue and Complaint Resolution • Teamwork & Collaboration

• Efficient and Detail-Oriented • Decision-making

• Customer Data Confidentiality • Time Management

• Data Entry and Maintenance • Attention to detail

• Legal Terminology • Persuasion

• Critical Thinking

EMPLOYMENT HISTORY

Customer service Blink pharmacy 2020-2023

• it’s a mail order pharmacy, I make sure patients insurance will cover their medication, make sure the insurance is still active or if they want to pay out of pocket, take the payments if they have copay and ship out the medications

Customer Service At&T 2019-2020

•Handled retention calls

• cancelling lines

•connecting lines

•taking payments and explain customers’ bills

Customer Service Representative at CVS Minute Clinic, Texas

2017 – 2019

• Handles calls and correspondence (electronic and written) regarding pharmacy benefit inquiries from providers (pharmacy/physician) and members.

• Effectively communicate issues and resolution to members and providers.

• Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders

• Make outbound calls to customers on prescription orders and payment issues

• Serve as a customer advocate in problem resolution and follow through.

• Creates and supports and environment which fosters teamwork, cooperation, respect and diversity.

• scheduling patients for covid test and vaccines, telling them what their result says and faxing patients results

• Perform other duties and projects as assigned Customer Service Representative at Westin Hotels, Texas 2014 – 2017

• Administering check-ins and check-outs.

• Greeting guests upon arrival and making them feel welcomed.

• Providing front desk services to guests. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Processing guest payments. • Coordinating with bell service and staff management. • Being a source of information to guests on various matters such as transport and restaurant advice. • Processing meal and beverage requests. • Accommodating general and unique requests. • Diffusing conflict or tense situations with guests. Education B.Sc. (Hons.) Mass Communication, Igbinedion University, Okada, Benin City, Nigeria. 2010 Professional Courses Customer Service Management, Dafway Systems 2017 Microsoft Office Suite 2018 Inspire Your Audience to Take Action, Facebook Blueprint 2020 Business Analysis 202

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