Remote Support
Resume:
Ermal Kryeziu
A Highly motivated, result driven IT engineer & customer service professional looking to obtain a position where I can utilize my professional skills and experience towards the growth of the organization and while growing professionally as a person.
6717 Bickham Ln.
Charlotte, NC 28269
********@*****.***
EXPERIENCE
Community CBD Charlotte 2022-2024-
General manager of newly opened CBD store.
Performed all duties from open to close, inventory, payroll.
The Revel Room Charlotte, Charlotte, NC. 2017-2022
General manager for The Revel Room Charlotte
●Oversaw daily operations, from bookings to payroll, to opening and closing doors.
Eliot Management Group, Charlotte, NC — Business S
June 2015 - November 2015
Description
●Finding the best solutions for clients
●Maintaining client accounts and relations
CMS/CPCC, Charlotte, NC — IT Internship
February 2015 - May 2015
●Record keeper of all assigned Chromebook computers to enrolled students
CPCC, Charlotte, NC — IT internship
September 2014 - December 2014
●IT Help desk for technical support
●Client services
3CIS, Prishtina, Kosovo — IT Network Engineer
October 2010 - September 2012
●Extensive knowledge of Network systems Engineering methods
●Skilled in designing, planning and implementing LAN/WAN solutions
●Proficient in technical and non-technical communication both oral and written
●Good leadership skills and has the ability to guide and provide technical direction and supervision for a given project
●Excellent problem solving, analytical and logical thinking skills
●Worked projects and troubleshooting supports for AT&T, Clearwire & Vodafone UK.
EDUCATION
Central Piedmont Community College, Charlotte— Network Administration
January 2013 - current
TECHNICAL SKILLS
●Cisco routers & switches
●LAN/WAN management
●Wireshark
●Putty
●Technologies: TCP/IP, OSPF, RIPv2, NetBIOS, Spanning tree, Ethernet (10/100/1000), OC3/12/48 POS, FDDI, Token ring, ISDN and Frame relay.
●Microsoft applications
SKILLS
●Motivated
●Team player
AWARDS
●PC pro certification
LANGUAGES
●English
●Albanian
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