Customer Service Representative
Resume:
Tonya Boyd
Dedicated Customer Service Representative
Fort Wayne, IN 46816
***********@*****.***
Talented customer service representative effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving team goals.
Authorized to work in the US for any employer
Work Experience
Call Center Representative
KHI Solutions - Indianapolis, IN
February 2021 to November 2021
Scheduled/registered patients to receive Covid-19 vaccine. Provided information and answered all questions related to the vaccine. Received inbound calls and made outbound calls as well. This was a remote position.
Customer Service Representative
Lowe's - Indianapolis, IN
June 2015 to February 2021
I was a customer service agent at one of the corporate offices for Lowe's. I went above and beyond to make sure I assisted my customers with any questions and/or concerns they may have had regarding their store experience, orders/purchases, and their online accounts. I also assisted store employees when needed. I have received various awards for my metrics and attendance. Custmer Service Representative
Teleperformance - Hobart, IN
September 2012 to June 2015
Assisted customers in completing Sallie Mae student loan applications, checking the status of their loan applications, providing information about our student loans, and helping our customers with any problems they may come across regarding their new and/or existing loans with us. Worked 1 year on-site, then worked remote for the remainder of my employment.
PCT (Patient Care Technician)
Saint Catherine's Hospital - Eastchicago Ariana
May 2010 to May 2011
Take vitals chart vitals bath and feed patients
Phlebotomist Technician
Bio component - Gary, IN
May 2009 to April 2010
Draw blood take vitals and set up machine for donors to donate Education
High school diploma
Corliss High School - Chicago, IL
Skills
• Medical Scheduling
• Cold Calling
• Insurance Verification
• friendly, fast learner, respectful, highly dependable, trustworthy, punctual, immaculate, aware, focused, detail oriented (9 years)
• Call Center
• Customer Service
• Patient Care
• Phlebotomy
• Vital Signs
• Venipuncture
• Laboratory Experience
Assessments
Call center customer service — Familiar
December 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
Regina Bailey
Former Supervisor at KHI Solutions
Joseph Cox
Former Co-worker at Lowe's
Cynthia Rowell
Former Team Lead at Teleperformance
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