Customer Service Contract Administration

PRISHITA KHER

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Waterloo

Summary

Detail-oriented and customer-focused professional with experience in contract administration, customer service, and retail management. Skilled in processing orders, managing inventory, and providing exceptional service in fast-paced environments. Adept at interpreting contractual language, collaborating with cross-functional teams, and ensuring compliance with company policies. Proficient in using software such as Microsoft Office Suite, Excel, and POS systems. Flexible, adaptable, and dedicated to driving business success through organization and communication skills.

Education:

- Master’s in biotechnology – Northeastern University, Toronto

2023- Present

- Bachelor’s in applied science, majoring in Biotechnology: Charotar University of Science and Technology.

2020- 2023

CGPA: 9.28

Experience

Manager,The Sobo, Waterloo July 2024 – Present

Managed customer orders through UberEats and DoorDash, ensuring prompt and accurate processing.

Handled customer inquiries and resolved order issues with a focus on customer satisfaction.

Supported inventory management and tracked sales data to ensure seamless operations.

Ensured compliance with contractual obligations related to service delivery and inventory management.

Supervisor, Thindi Indian Café, Toronto — March 2024 – July 2024

Led a team in delivering high-quality customer service, ensuring a positive and efficient dining experience.

Managed inventory control and food safety, maintaining compliance with health regulations.

Oversaw daily operations, including resolving customer inquiries and contract-related issues.

Assisted in contract renewals and validation of promotional agreements to ensure customer satisfaction.

Crew Member, Thindi Indian Café, Toronto — September 2023 - March 2024

•Delivered excellent customer service, processing transactions and addressing customer inquiries.

•Assisted with inventory management and data entry using POS systems.

•Collaborated with team members to ensure timely food preparation and delivery.

Skills:

•Skilled in delivering attentive, friendly, and personalized service, ensuring customer satisfaction and loyalty.

• Proficient in processing cash, credit, and debit transactions, ensuring accuracy while maintaining register and POS system security.

•Experienced in promoting store programs (credit cards, protection plans) to drive sales and enhance customer experience.

• Knowledgeable in organizing, managing stock levels, and assisting with merchandising to ensure a visually appealing and well-stocked sales floor.

•Able to lead, train, and coach new employees, promoting a collaborative and efficient work environment.

•Adept at resolving customer concerns, processing refunds, and addressing transactional issues quickly and effectively.

•Comfortable working various shifts (morning, afternoon, evening, and weekends) to meet store demands.

•Capable of balancing responsibilities, including managing stock, assisting customers, and maintaining store cleanliness in fast-paced environments.

•Strong organizational skills with a focus on accuracy when handling payments, tracking inventory, and managing operations.

• Proficient in using POS systems for quick and accurate checkouts, tracking sales, and managing data entry.

•Experience maintaining a clean, safe, and organized work environment in compliance with health and safety standards.

Availability:

Available throughout the week as I am currently on my semester break.

Contact this candidate