Scrum Master Customer Service

Michael Akinyemi

***************@*****.*** 505-***-****

SUMMARY

I am a highly motivated and dedicated Junior Scrum Master with a strong passion for Agile methodologies and a desire to drive team success. Possessing excellent communication and facilitation skills, I am adept at collaborating with cross-functional teams to achieve project objectives and deliver high-quality software solutions. With a solid understanding of Scrum principles and practices, I have effectively guided teams through sprint planning, daily stand-ups, and retrospectives, fostering a culture of continuous improvement. Proactive and detail-oriented, I am committed to creating an environment that promotes transparency, accountability, and efficient delivery. Seeking an opportunity to further develop my Scrum Master skills and contribute to the success of dynamic and innovative organizations.

SKILLS

Business Management, Account Management, Credit Card Processing, Report Generation, Promotional Support, and Property Inspections.

EXPERIENCES

Field Inspector

Coeur D’Alene, ID

Red Oak Field Services/ Jun 2020 to Current

Coordinate inspection of assigned apartments and other business facilities as needed in a timely, and effective manner.

Update company with accurate feedback on every inspection attempt within the Inspection Tree system.

Machine Operator

Albuquerque, NM

Bimbo Bakeries USA/ Jul 2022 to Current

Safe machine operation.

Accurate scaling of ingredients and mixing in the proper sequence.

Customer Service Advocate

Albuquerque, NM

Verizon Inc./ Sep 2018 to April 2023

Answered inbound calls, chatted, and emailed appropriate customers to facilitate effective customer service.

Enhanced customer equipment set-up, and activations.

Troubleshot customer equipment for effective, and efficient utilization of services.

Educated customers about bill details, and processed payments.

Monitored trends and recommended customer service improvements to enhance business.

Upheld privacy and security information requirements of every customer.

General Manager

Albuquerque, NM

Blake’s Lotaburger Inc./ 01/18 - 08/18

Developed and implemented plans to maximize profit.

Assist individuals with disabilities and other barriers to independently retain employment in the community.

Cultivated and improved restaurant efficiency of Blake’s family of restaurants.

Increased departmental profits while company’s overall operations were managed professionally.

Hired and worked with individuals to develop basic soft skills, appropriate problem-solving and coping mechanisms career readiness.

Assistant Store Manager

Albuquerque, NM

Sprint Inc./ Oct 2014 to Sep 2017

Improved productivity initiatives, and increased profitability through consistent sales processes.

Managed budgets, accounts, coordinated itinerary and scheduled appointments.

Implemented campaigns and promotions to help with developing goods and services.

Structured HR consulting services to support clients during organizational developments and changes.

Hired alongside the store manager, the right-fit individuals to complement the team, as well has provided the company’s on-board training.

Appraised inventory levels on frequent basis and, ordered new merchandise to keep quantities properly stocked.

Rural Mail Carrier

Albuquerque, NM

United States Postal Services/ Oct 2014 to Dec 2017 (Seasonal)

Delivered mail to residents and business within assigned area.

Delivered mail along prescribed route and retrieved additional mail from relay boxes.

Maintained accurate records of deliveries.

Scanned labels on letters or parcels to confirm receipt.

Vault Custodian

Albuquerque, NM

Loomis Armored/ Mar 2013 to Dec 2013

Maintained inventory in the cash vault for Loomis customers.

Signed and recorded numbers by handwritten process to ensure accuracy accordingly.

Kept and maintained accurate records of deliveries, and receivables.

Accurately kept records of all both incoming and out-going cash.

Ensured all money, securities and other valuables are only accessed by authorized personnel.

Direct Sales Representative

Albuquerque, NM

Comcast, Xfinity/ May 2008 to Aug 2011

Demonstrated product features to align with customer needs.

Hired and motivated high-performance sales team that achieved over $100k in new sales.

Increased profitability and revenue by generating $500k in sales.

Drove sales of company products and services by meeting with customers through strategic and organized approach.

Pursued new accounts through lead generation, cold calling, and advertising referrals.

Used excellent verbal skills to engage customers effectively.

Produced sales documents, finalized deals, and filed records.

EDUCATION AND TRAINING

Boston, MA

BBA: Business Administration and Management (in view)

Strayer University

Washington, DC.

ACCOMPLISHMENTS

Customer Service - Researched, and rapidly resolved client conflicts to prevent loss of key accounts.

Sales - Consistently generated additional revenue through skilled sales techniques.

Database Maintenance - Assisted in the managing of the company database and

verified, edited and modified members' information.

Consistently maintained high customer satisfaction ratings.

Created highly effective new program that significantly impacted efficiency and

improved operations.

Exceeded sales goals by an average of 110% in 2011.

Led team to achieve Top Regional Sale, earning recognition from upper management and financial reward.

ACTIVITIES AND HONORS

Sales and Marketing Professional Association

CERTIFICATIONS

Microsoft Office Specialist (MOS)

Scrum Master Certified - Six Sigma Global Institute (SSGI)

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