General administrator

MARCO BENTO

Location - Johannesburg – South Africa Cell - +27-68-270-****; Email –***********@*****.*** PROFESSIONAL SUMMARY

My post matric studies include a Business Administration Learnership, Fundamentals of Digital Marketing as well as being a certified Facilitator and Assessor. As an administrator and sales representative, in my previous roles, I performed multifaceted jobs and was responsible for the day- to-day administrative operations, including data entry, clerical tasks, scheduling, implementing procedures and assisting my supervisor with ad hoc duties. In these roles, I had an opportunity to showcase my strong communication skills, accuracy and attention to detail, resilience and the ability to work independently. My ability to integrate in various cultures has seen me enjoy diverse work opportunities in my career thus far. My leadership qualities and ethics are of an exceptional standard, and I have proven myself ethically strong and wise in challenging situations within my work spaces.

My Vision is to contribute to the creation of strong, functional relationships that foster access and development for all within my workspace.

My Mission is captured by the prolific James Baldwin: “Not everything that is faced can be changed, but

nothing can be changed until it is faced”. Hence, I am committed to working in environments that face the ever-changing times, we live in and to provide strategic, agile and skilful leadership and support.

Passion: I am passionate about sales, marketing and customer relations. PROFESSIONAL SKILLS

Business Administration

Online Digital Marketing

Stock Control

Sales

PROFESSIONAL STRENGTHS

Positive and Realistic

Solution Oriented

Communication style: Excellent listening skills, non-confrontational, engaging. Purpose Driven

Organised and Meticulous

EDUCATION AND COURSES

2015 Matric Edenglen High School

2019 TEFL – Teach English as a Foreign Language Online - TEFL Academy United Kingdom 2019 Business Administration Learnership Betanocare Echo Learning Institute 2019 Facilitator & Assesor Learnership Betanocare Echo Learning Institute 2019 Fundamentals of Digital Marketing Online – Google Skills for Africa COMPUTER LITERACY

Outlook, PowerPoint, MS Word, MS Office Proficient COMMUNICATION SKILLS

English Fluent: Speak, Read, Write

Portuguese Fluent: Speak, Read, Write

Basic Understanding of Afrikaans

SOFT SKILLS

Computer Literacy: Outlook, Some knowledge of Excel, PowerPoint, MS Word Performance Evaluations

Stakeholder Engagement

Office Management & Support

Relationship Building

Needs Identification

Strategic Planning

Analytical Thinking

Interpersonal Skills

Customer Service & Support

Query & Conflict Resolution

EXPERIENCE

2nd May 2023 to 2nd May 2024

General administrator at Hyundai Airport, Kempton Park, from the 2nd of May 2023 till the 2nd of May 2024, have familiarised myself with the motor industry, dealing with customers daily. I am currently assisting in the parts department, doing daily perpetual stock takes, packing stock on shelves, assisting with PDI’s (Pre-Delivery Inspections), Processing invoices, requisitions for parts for the workshop and helping around the rest of the company where needed. Jun 2016 - Mar 2017 Stock Controller Game Stores Greenstone Mall

● Flexible Working Environment - Worked in various departments such as kitchen, small appliances, outdoor,

sports, household appliances

and grocery.

● Presentation and Display - Ensured all products were set up and displayed for maximum instore experience.

● Sales – Targeted selling according to products features and benefits.

● Stock Control – Pricing, replenishing, auditing.

● Customer Services – Followed up on customer queries and orders with other branches. 2015 Sales Assistant East Rand Show

● Responsible for operating cashier registers, processing cash and credit card payments accurately and

efficiently.

● Client Queries - Resolved client complaints, ensuring optimum customer satisfaction.

● Responded to emergency situations effectively, reporting accidents to the on-duty Manager in a timely

manner.

● Successfully secured sales opportunities through accurately determining customer needs.

● Remained patient, calm, and courteous within a demanding environment, in excess of 500 customers

daily.

2012 – 2013 Administrative Assistant Hola Transfers

● In person and telephonic customer services.

● Administration - Created and modified documents using Microsoft Word and Microsoft Office, ensuring all confidential and sensitive information was stored securely.

● Provided general administrative duties printing, filing.

● Monitored inventory, office stock and ordered supplies as necessary.

● Engaged with and informed clients and visitors of company products and procedures daily. PERSONAL INFORMATION

Date of Birth

10.12.1997

Nationality

South African

References

Available Upon Request

Contact this candidate