Customer Service Representative
Resume:
A B O U T M E
SANDRA DEE SCHAFF
CUSTOMER SERVICE REPRESENTATIVE
OBJECTIVE
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. EXPERIENCE
CUSTOMER SERVICE/DELI ASSOCIATE AT PUBLIX SUPERMARKETS 2016 - Present
• Prepared, packaged, and labeled products for sale to customers
• Stocked deli display cases with products and rotated items
• Handled customers’ requests/special orders
PERSONAL ASSISTANT TO THE OWNER
2014 - 2018
• Answered calls and emails from clients and delivered messages on behalf of the owner
• Managed high priority and confidential information
• Followed up with clients to ensure deadlines were met
• Prioritized tasks keeping diligent track of project timelines and deadlines
CUSTOMER SERVICE REPRESENTATIVE AT AUTOZONE
2013 - 2016
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Processed orders, returns, and exchanges in an accurate and efficient manner
• Greeted customers and displayed respectful attitude, helping developed rapport with customer base and build lasting relationships
SKILLS
Highly motivated
Organized
Active listener
Service -oriented
Patient
C O N T A C T
**********@*****.***
Tampa, FL
E D U C A T I O N
TAMPA BAY TECHNICAL
HIGH SCHOOL
1980
Active Listening
Critical Thinking
Microsoft Office
Customer Service
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