Customer Service Data Entry

MICHELLE AGUAILAR

Oxnard, CA ***** 805-***-**** ******************@*****.***

Self-Starter with reputation for quality work and attention to detail. Strong oral communication and organizational skills. Excellent ability with all personality types. Independent worker and team-player. Inter/Intrapersonal communication skills. Problem solving, honest, reliable, and productive. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Office Assistant, 05/2022 - 06/2023

Dr. Abassi Pain Management Clinic – Arcata, CA

Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information. Managed daily data entry and kept clerical information accurate and up-to-date. Maintained confidentiality in handling sensitive information while performing administrative tasks. Expedited document processing with accurate data entry and timely filing. Utilized office management software to record and track customer information. Patient Service Center and Customer & Client services, 01/2008 - 01/2012 Santa Barbara Cottage Hospital/PDL – Santa Barbara, CA Collection of patient information, draw and process blood/specimens, problem solving, and our goal is patients first and having excellent customer service Admitting Clerk / Switchboard, 03/2022 - 06/2023

Mad River Community Hospital – Arcata, CA

Verified patient details and insurance coverage and collected co-pays. Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.

Provided exceptional customer service, addressing patient concerns promptly and professionally. Registered patients for labs, surgeries and radiology. PROFESSIONAL SUMMARY

WORK HISTORY

Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations. Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.

Answered telephone calls to offer office information, answer questions, and direct calls to staff. Office Manager, 01/2008 - 01/2011

Dr. Thomas Kennedy – Santa Barbara, CA

Answered telephones, billing, scheduled appointments, collected and updated patient information Trainer and Leader, 01/1997 - 01/2008

Quest Diagnostics – Oxnard, CA

Worked with clients and patients on phone and in person, resolving and correcting problems with insurance and accounts

Phlebotomy / process blood

Collected and maintaining patient information

BA in Healthcare Management

Westwood College

Status: In progress

Certified Medical Office Assistant: Customer Service, 04/2024 Conejo Valley Adult School - Thousand Oaks, CA

Customer Service Positive Attitude

Time Management Data Entry

File Organization Dedicated Team Player

Resourceful Prioritizing Work

Appointment Scheduling Strong Problem Solver

State and National phlebotomy license

California state realtors license

EDUCATION

SKILLS

CERTIFICATIONS

References upon Request

REFERENCES

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