Customer Service Inventory Control
Resume:
Westminster, CO *****
************@******.**
VERNON C JOHNSON JR©
OBJECTIVE
Dynamic and versatile professional with a strong background in bartending, mixology, customer service, personnel management, and warehouse operations. Seeking a position where I can leverage my expertise in creating exceptional guest experiences, managing teams, and optimizing operational efficiency. Skilled in crafting innovative cocktails, leading and training staff, maintaining inventory control, and operating various types of forklifts safely. Dedicated to delivering top-quality service, fostering positive team environments, and ensuring compliance with safety standards to drive success in a fast-paced and customer-focused setting.
SKILLS & ABILITIES
Excellent capability of anticipating guests’ needs and fulfilling them appropriately.
Skilled at using suggestive selling practices with the utmost subtlety.
Committed to take and deliver instructions with accuracy.
Securing proper payment.
Extensive knowledge of beer and wine pairing.
Specialized knowledge in creating craft cocktails.
Accomplished in cocktail menu creation.
T.I.P.S certified.
Team Leadership.
Proficiency with high bar volume.
Alcohol Serving Laws and Standards.
Forklift Operation (Certification #OSHA NFF-1710889923-2368-75824
Inventory Management and Stock Control
Shipping, Receiving, and Order Fulfillment
Warehouse Management Systems (WMS ) Proficiency
Safety Compliance and OSHA Regulations
Equipment Maintenance and Safety Inspections
Familiar with 5S principles in the workplace to create efficient, safe and organized work environment.
EXPERIENCE
THE BUTCHERY —ARVADA, CO
Bar Director/ Mixologist
2018 – 2023
transformed a struggling bar into an award-winning, top-tier establishment, recognized for its exceptional service and beautiful cocktails. Implemented a comprehensive revitalization strategy, leading to a 75% increase in revenue within the first year. Mentored and trained a team of 2 bartenders and 3 barbacks, fostering a culture of excellence and teamwork. Streamlined inventory management, reducing waste by 30% and optimizing beverage costs. Curated an innovative cocktail menu, resulting in a 50% boost in drink sales and numerous accolades from patrons and the community. Elevated customer satisfaction ratings by 75% through attentive service and a customer-centric approach. Maintained strict adherence to liquor laws, ensuring compliance and minimizing legal issues. Passed several local sting operations for lawfully serving alcohol. Continuously monitored industry trends to adapt and innovate, keeping the butchery’s bar at the forefront of the ever-evolving hospitality landscape. Voted Arvada’s best bartender, best happy-hour, and best bar two years in a row by guests via the Arvada Press magazine 2022/2023. Voted Hospitality Hero by the Arvada Report magazine for December-January 2023. Featured on the cover of Arvada Lifestyle magazine with a 2-page article called “Smoke and Spirits”. Increased annual revenue by over $820,000, within 4 years and during the challenging pandemic. Built a loyal customer base, resulting in an 80% increase in repeat business. Mentored staff members who have gone on to pursue successful careers in the industry.
GAYLORD ROCKIES RESORT BY MARRIOTT —AURORA, CO
Arapahoe Springs / Mountain Pass / Banquets
Mixologist / Bartender
2018 – 2019
As part of the opening crew, responsibilities include the complete setup of several outlets within the resort. Extensive training by the Ellis Adams group emphasizing on current/relevant takes on classic cocktails and the presentation thereof. Provide stellar customer service with the guest experience at the forefront of every interaction. Maintain daily, positive guest reviews which have been acknowledged by the senior staff at the resort.
SKYPORT HOSPITALITY—DENVER, CO—DENVER INTERNATIONAL AIRPORT
Aviators BBQ /Cantina Grille/Pour La France
Mixologist/ Trainer/ Bartender
2015—2018
Provided bar patrons with superior service and an enjoyable, memorable experience at three of the highest volume fine dining restaurants at Denver International Airport. Utilized extensive knowledge of wine and spirits combined with self-prepared purees, simple syrups, fresh fruits, herbs, and vegetables to create re-imagined classic craft cocktails. Provided a culinary spin on beer, wine and cocktail pairings completing a heightened patron dining experience. Comprehensive knowledge of bar management, cost controls and drink-making practices while operating within direct guidelines of TIPS, Food Handler, and general health code regulations. Received many positive guests experience reviews directly and online.
CHEF JIMMY'S BISTRO AND SPIRITS—DENVER, CO—DENVER INTERNATIONAL AIRPORT
Server/ Trainer/ Bartender
2013--2014
Memorized numerous cocktail recipes specific to establishment. Delivered extreme familiarity with the bar’s collection of over 50 different types of spirits and wine with food menu item pairing expertise. Maintained high standards of cleanliness and safety, quality control and customer service; built a steady flow of regular customers. Certified trainer for new waiter/waitress and dining room servers. Received many positive guests experience reviews directly and online.
TIMBERLINE GRILLE/SMOKIN BEAR—DENVER, CO—DENVER INTERNATIONAL AIRPORT
Server/ Trainer/ Bartender
2009—2013
Established and maintained extensive menu knowledge while suggestively selling food and beverage to guests. Fostered a team-work environment to maintain a high level of customer service due to a high volume of guests. Provided friendly and appealing customer service in serving food and drinks, taking orders, cleaning, and collection of payment. Trained new employees in company policies and procedures. Frequently requested by management to cater to high profile guests and large parties. Consistently achieved high sales resulting in winning several contests organized in-house and through vendors.
THE HOME DEPOT—BRIGHTON, CO
Hardware Department Supervisor
2010—2013
Supervise and manage daily operations of the hardware department, ensuring efficient inventory management, accurate shipping and receiving processes, and compliance with OSHA safety standards. Oversee a team of associates, providing training, scheduling, and performance evaluations to maintain high levels of customer service and productivity. Operate various types of forklifts and material handling equipment to move, load, and unload merchandise safely. Conduct regular safety audits, equipment inspections, and enforce company policies to maintain a safe and organized work environment. Collaborate with cross-functional teams to optimize department workflow and achieve sales and inventory accuracy goals.
EDUCATION
FRONT RANGE COMMUNITY COLLEGE—WESTMINSTER, CO—1998
ELLIS ADAMS GROUP—DENVER, CO—2019
WWW.ELLISADAMSGROUP.COM
Studied advanced mixology.
OSHA FORKLIFT CERTIFICATION #NFF-1710889923-2368-75824
ACCOLADES
Arvada Press Voted Arvada’s Best Bartender/ Best Happy Hour/ Best Bar 2022 & 2023
The Arvada Report Hospitality Hero December 2022--January 2023
The Arvada Lifestyle Magazine Gentlemen’s Issue Cover Story “Smoke & Spirits” June 2023
Brand Ambassador for Colorado’s Felene Vodka Company 2024
Employee of the Month—The Home Depot 2011
REFERENCES
Ravin Buzzell – Ellis Adams Group, Mixologist Trainer/ Former Mixologist, Bezel Denver/ Former Bar director, CdM Restaurant/Former Ops Manager, Hive and Honey/Former assistant General Manager, Howl at the Moon Orlando -- 407-***-****
Marcus Washington – Bartender/ The Butchery – 309-***-****
Seth Drake – Dr. of Chinese Medicine, —Rocky Mountain Acupuncture Arvada --720-***-****
Cody Sturma – Publisher/ Arvada Lifestyle Magazine – 574-***-****
Micky & King Nelson – Owner/Operator, The Great Harvest Bakery – 303-***-****
Bob Fifer – Arvada City Council Member/ At Large – 303-***-****
Chris Schmidt – Fire Inspector /Arvada Fire Department– 303-***-****
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