Admin Assistant

Katelyn Madril

*************@*****.*** 623-***-**** Phoenix, AZ

SUMMARY

Seeking Admin Assistant role with 2 years of experience in customer care, office management, and legal assistance. Skilled in client services, data management, and multi-tasking with a focus on efficiency. Proven ability to navigate computer programs, handle complex tasks, and improve operational performance. WORK EXPERIENCE

DM Sales Phoenix AZ

Assistant Jul 2024 - Aug 2024

• Provided comprehensive support to the sales team at DM Sales, facilitating client communication, managing schedules, and maintaining detailed records of sales transactions to enhance operational efficiency. Computershare Lexington, KY

Customer Care Jun 2022 - Oct 2022

• Addressed customer complaints, ensuring resolution through suitable solutions and timely follow-ups, aligning with company policies and operating procedures.

• Implemented customer service best practices to surpass organizational objectives, contributing to sales and team performance.

• Analyzed performance metrics to derive actionable insights, facilitating enhanced efficiency and service quality. Lexington Law Firm Lexington, KY

Paralegal Sep 2020 - May 2022

• Managed client case files using specialized software, ensuring accuracy and timely updates to credit repair processes.

• Resolved customer concerns through direct communication, effectively addressing inquiries and improving client satisfaction.

• Maintained proactive client outreach, providing updates and information through phone, email, and postal correspondence.

MedCare Clinic Phoenix, AZ

Clinic Office Manager Nov 2019 - Apr 2020

• Managed daily administrative operations, ensuring efficient handling of office equipment and maintenance of accurate records.

• Conducted meticulous data entry and proofreading to uphold the integrity of clinic reports and documentation.

• Processed a high volume of clinic correspondence, maintaining a consistent standard of accuracy and attention to detail.

EDUCATION

Moon Valley High School

Diploma

Phoenix, AZ

May 2014

SKILLS

Document Control Support • Project Management • Strong Research Skills • Administrative Support • Documenting

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