Customer Relations Support Operations

LISABATHE CAISE

Lexington, KY 312-***-**** ********@*******.***

SUMMARY OF QUALIFICATIONS

Support operations through implementation and management of best practices; work proactively to ensure best service and logistical coordination to meet business needs; assess and optimize processes to control costs and enhance data clarity/intelligence; execute job functions with professional demeanor to support customer relations; possess experience in organizational management, evaluation, analysis, and problem solving; plan/execute program-related initiatives to report key strategic operational goals. PROFESSIONAL EXPERIENCE

Consumer Directed Options, CDO Support Broker, Lexington, KY 2021 – present Coordinate services for individuals under the Supports for Community Living by promoting a culture of inclusion, and participation.

• Complete assessments to determine eligibility for ongoing services.

• Maintain client plan of care that is reflective of needs identified by interdisciplinary team.

• Develop crisis prevention plan and connect participants with additional community- based services to help prevent institutionalization.

• Process employee paperwork and coordinate training prior to service provision.

• Complete required documentation and training.

• Participate in and promote performance improvement activities.

• Work collaboratively with other region-wide programs to determine services offered in the Region.

• Ensure that staff and other resources within the Region are utilized in a manner that optimize the service delivery system.

• Participate in corporate-wide initiatives.

Austin Special, Development Trainer, Chicago, IL 2009 – 2021 Ensure compliance with regulatory guidelines regarding confidentiality of clients who receive program services.

• Administer basic care/training to individuals with developmental disabilities in group setting.

• Facilitate daily activities and therapeutics such as physical exercise, occupational arts/crafts, and recreational outings.

United States Census, Field Worker, Chicago, IL 2010 Provide services to assist in counting the members of the community, which helps direct government funds to public programs and services across the country.

• Located housing units and conducted interviews with respondents for given geographical area.

• Explained census purpose, recorded data, and illustrated its role in the allocation of federal funds.

Sinai Community Institute, Elder Abuse Investigator, Chicago, IL 2007 – 2008 Interacted extensively with courts and legal system in addition to providing client education, referral and linkage to resolve issues.

• Investigated reports of elder abuse, including physical, sexual, emotional, passive neglect, confinement, deprivation, and financial exploitation.

• Conducted in-home assessments, partnered with multi-disciplinary teams, approved and implemented individual case plans, and conducted progress/follow-up reporting. LC

PROFILE

Highly-skilled

business

professional with a

proven track record

of performance in

program facilitation,

relationship

management, needs

assessment, team

coordination,

process

optimization,

strategic reporting,

and compliance.

EDUCATION

Roosevelt University

Bachelor of Arts

Sociology, 1991

Master of Social

Work

In progress

SKILLS

Microsoft Office 365

Suite: Word, Excel,

PowerPoint

Social Media

Platforms

Google Workspace

Various Proprietary

Software

Analytical

Ability/Problem

Solving

Communication

Skills

Customer Service

REFERENCES

Furnished Upon

Request

Lisabathe Caise – pg. 2

Heartland Alliance, Senior Case Manager, Chicago, IL 2005 – 2007 Gained key experience working with federal emergency service/aid organizations.

• Provided advocacy, assessment, emergency assistance, relocation, and case management to families and individuals affected by Hurricane Katrina.

• Coordinated strategic support for evacuees, assisting in providing services to address short/long-term needs via inter-agency and community resources, including food, shelter, and clothing to re-establish stability. New Outlook Family Care Center, Mentor, Chicago, IL 2005 – 2007 Worked with young adults regarding high school education, vocational, and career options.

• Acted as mentor/role-model for inner city youth developing action plans to encourage personal development and academic excellence.

• Offered support and guidance regarding issues of alienation, loneliness, low self-esteem, and other social emotional needs.

Interstate Realty Management Service, Case Manager, Chicago, IL 2004 – 2005 Participated on interdisciplinary staffing to ensure success of CHA plan implementation.

• Provided relocation counseling to residents of Robert Taylor Homes, affected by The Chicago Housing Authority’s plan for transformation and referring to other community resources as needed.

• Assessed readiness plans for relocation, making changes in relations to community resources, recreational activities, school programs, and vocational opportunities.

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