Customer Service Debt Collector
Resume:
Ashley Rivers
Toledo, OH *****
*********@*****.***
CAREER OBJECTIVE
To obtain a career position within a thriving and prosperous company/organization allowing me to contribute productively with the qualifications and skills I have attained in working in the clerical field.
WORK EXPERIENCE
Pathway, Toledo, OH
02/2018- 08/2024
Emergency Assistance Representative
Job Responsibilities:
Interview clients
Collect required documents
Input data into the computer
Submit client application
United Collections Bureau, Maumee, OH 07/2008 – 10/2017
Primary debt collector/ Medical debt collector
Job Responsibilities:
· Pursues payments of debts owed by individuals or businesses
· Advise consumers/patients to pay the medical bills in timely manner
· Follow the practices that are highly regulated by the Fair Debt Collection Practices Act, the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission, and state regulatory agencies.
· Request correspondence for debt resolution
· Debt payment plan setup and payment scheduling
Chase Auto Finance Collections, Phoenix, AZ 85004
10/2006– 7/2008
Auto Finance Collector
Job Responsibilities:
· Collecting difficult, long term delinquent accounts
· Locate and contact customers by telephone and mail
· Handle moderately difficult skip-trace assignments
· Assess the individual circumstances, decide upon an appropriate course of action
· Offering suggestions to customers on how to meet their obligations, advise them as to the possible consequences of not meeting the obligations
· Assist clients in resolving delinquency and avoiding repossession of vehicle.
E Telecare Global Solutions, Scottsdale, Arizona 85260
09/ 2005 –10/2006
Customer Service Representative
Job Responsibilities:
· Customer care
· Technical support agent
· Support numerous programs on behalf of major corporations across a wide variety of industries.
Other Past Employment:
Kmart Mel disco – position as lead associate in shoe sales and customer service
Big Boy Family Restaurant – position as a hostess
Wendy’s Family Restaurant – position as a front cashier
EDUCATION
Lamson College, Tempe, AZ
May 2006 – October 2007
Medical Assistance Certification
Toledo School for the Arts, Toledo, OH
August 2000 – June 2004
General Education Studies 8 – 12
General Diploma
Volunteerism
Throughout high school I visited many nursing facilities and spent time with the elderly as a form of community service for TSA
I participated in the Upward bound program at the University of Toledo throughout high school.
References Available Upon Request
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