Pharmacy Technician Customer Service
Resume:
Santiana Walker
********.*.******@*****.***, **********@*******.***.***
My objective is to obtain a position where I can utilize my skills and grow with a stable company.
Authorized to work in the US for any employer, willing to relocate.
Skills
●Leadership
●Budgeting
●Food Service
●Customer Service
●Counting
●Catering
●Video Editing
●Final Cut Pro
●Video Production
●Filming
●Microsoft Excel
●Inventory Management
●Hiring/Training
●Pharmacy technician experience
●Sales
●Troubleshoot Machines
●Social Media Management
●Restaurant experience
●Kitchen experience
●FTP
●Conflict management
●P&L Management
●Accounting
●Supervising experience
●Cash handling
●Retail sales
●E-commerce
●Baking
●Labor Management
●Profit/ Loss Control
●Management
●Food production
●Hotel experience
●iOS
●Windows
●Retail management
●Warehouse experience
●Forklift
Employment & labor law
Education
GED Certificate
License in Pharmacy
Paul Simon Job Corps - Chicago, IL
2014 to 2015
Current College Student
Certifications
Manager Certificate
Food Handler’s Certificate
Work Experience
Operations Lead
Starbucks Reserve and Roastery - Chicago, IL
June 2022 - Present
●Open Retail Section
●Close Retail Section
●Lead Retail Section
●Lead bakery
●Prep. Food
●Take orders
●Oversee daily operations of baristas
●Coach and motivate team
●Trouble Shoot
●De-Escalate Situations
●Keep track of sales/ Reach sales goals
Service Manager
Chipotle Mexican Grill - Oakbrook Terrace, IL
June 2020 to November 2022
●Open store
●Close store
●Count safes and drawers
●Resolve customer and employee issues
●Count/Manage inventory
●Trouble shoot
●Lead Prep
●Grill and cook food for shift
●Manage Caterings
Assistant Store Manager
Popeye's Restaurants - Des Moines, IA
July 2017 to March 2020
I was hired for Popeye's as a cashier, but gained experience and was promoted to shift lead, then ASM.
•Open Store
•Close Store
•Lead Shift
•Batter fryer
•Prep-Person
•Budget Control
•Health Inspection Walkthroughs
•Labor Management
•Loss/Profit Reports
•Take guest orders
•Expedite/bag
•Cook food
•Prepare side dishes
•Clean and stock lobbies and bathrooms
•Conflict Resolution
•Count drawers
•Count Safe
•Inventory control/ ordering
•Catering
•Hiring/ Onboarding
•Count/Manage Inventory
•Report to general manager
Production Worker
Pactiv Packaging - Evergreen Park, IL
March 2017 to July 2018
I worked for Pactiv packing for almost two years, through Elite staffing. I worked as a production worker stacking and packaging plastic forks, butter knives, and forks. When the machines broke down I had a friend who was a machine operator that would show me how to trouble the machines and use the forklifts. On days he was gone;
● I would fix the machine and quickly start the production lines back up.
●I was able to troubleshoot the vertical form fill seal and the paper mill.
Filling Technician
Phar-Merica - Bensenville, IL
September 2016 to March 2017
I was a filling technician my daily tasks would range from:
•Filling prescriptions
•Answering phones
•Sending and Reviewing fax and documents
•Staging or preparing for shipment to the contracted nursing homes
•Using sterilized machines to compound drugs.
•Operating and troubleshooting the tools and machines when they malfunction.
Pharmacy Service Representative
CVS Health CVS/Pharmacy - Chicago, IL
October 2015 to September 2016
I worked for CVS specialty pharmacy as a pharmacy service representative (PSR).
•I arranged for patients’ medications to be delivered via courier.
•Worked with pharmacy software
•I denied or applied medication order deliveries, based on insurance coverage
•These decisions require potent communication skills and reviewing of data.
Pharmacy Technician Externship
Walgreens Pharmacy - Chicago, IL
March 2015 to October 2015
•Fill prescriptions
•Restock drugs
•Maintain cleanliness
•Patient data entry/ Via pharmacy software
•Review insurance coverage
•Dispense patient drugs at the cash register and drive through
Broadcaster and video producer
After school matters - CTVN - Chicago, IL
September 2011 to December 2011
My responsibilities were:
●Keeping the work area clean
●Editing and producing videos, and broadcasting them
●Working with various video editing tools and software to finalize the projects
●I would have to find a topic to base my video on, produce videos using, Final Cut Pro
● Finally, I would have to broadcast my video on CTVN (local Tv Station)
Contact this candidate