Customer Service School Bus

Karen McClain

**** ****** ***** *******, ** ***** ~ 985-***-**** ~ ************@*****.***

Experience

Owner/Operator ~ LA HARVEST COMPANY ~ 2020-Present

Self Employed 985-***-****

Own & Operate a local family run CBD/THC retail, online & wholesale company. Responsible for all daily operations. Customer service, Inventory ordering, etc.

Motor Coach Operator ~ HOTARD COACHES ~ 2018-2020

Andre’ Chevalier 800-***-****

Customer service, time management, maintaining schedules & operating equipment in a safe & efficient manner. The ability to maintain control of the vehicle in different driving conditions.

School Bus Operator ~ ST. TAMMANY PARISH SCHOOL BOARD ~ 2010-2020

Lisa Mc 985-***-****

Knowledge of skills & procedures of safely operating a bus, including pre-trip & post-trip inspections. Direct interactions with passengers, parents & transportation office.

Shift Manger ~ STARBUCKS CORPORATION ~ 2005-2018

Courtney Higgins 985-***-****

Exceptional customer service skills, Coffee Knowledge, Cash Handling, Problem Solving and the ability to work well under pressure as well as upselling products.

Cafe Manager ~ JOE MUGGS CAFE @ B.A.M.~ 1999-2005

Martha McLeod 706-***-****

Managing & Scheduling of staff. Customer service skills, Coffee Knowledge, Upselling of products, Cash Handling, Problem Solving & the ability to work well under pressure.

Skills & Abilities

Working well with others in a cooperative, patient and professional manner. Customer Service, Time Management, Problem Solving, Cash Handling, Inventory, Leadership, Patience and the ability to remain calm in stressful situations, able to follow written and oral instructions.

Being able to drive a motor coach or school bus safely and properly and having experience operating multiple types of vehicles. This includes being able to judge distances and times accurately, following local traffic laws safely. With the ability to perform simple mathematical computations. Prepare simple reports, read maps, pre-trip inspections and safety checks,

Education

2010 CDL Class B Drivers Training

2005 Shift Leader training @ Starbucks

1999 Barista training @ Joe Muggs Cafe

1987-1989 Delgado Community College

Studies: Commercial Drafting

1982-1986 Slidell High School

Studies: General High School Diploma

Refrences

Courtney Randall “Franchise Performance Consultant @ HOTWORX” 985-***-****

Kerri Lawless “Real Estate Professional @ Kerry Lawless, Realty” 985-***-****

Mark Kingsberry “Financial Advisor @ Thrivent” 985-***-****

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