Customer Service High School

cONTACT

Mumbal, India ******

Mobile: 885*******

*************@*****.***

Date of birth: 09,09/2000

Nationality: Indian

EDUCATION

July 2019

Diploma in Hotel Manarement

Kohinoor Technical institute

(KTI), Mumbai (Dadari, India

February 2018

st Anne's Junior College, Mumbai

India

March 2016

SSC

st Anthony High School, Mumbai,

India

LANGUAGES

rce

Konkani Native

English

Proficient

Hindi

Proficient

C2

SHANE PLACIDO DSOUZA

PROFESSIONAL SUMMARY

As an outstanding hospitality employee and customer service enthusiast. have always felt drawn to providing service to people. l am determined to learn more and develop myseif in this field.I would like to broaden my horizons and gain insights on the hospitality industry and it's dynamic. i am seeking a challenging and rewarding opportunity, where I can serve the guests to make everyday a meaningful one.

SKILLS

Leadership

Multitasking

"Patience

" Cash handiing

"High-volume dining

Iin-depth food and wine knowledge

Food hygiene regulations knowledg

" Customer service techniques

"Bartending skills

wORK HISTORY

December 2023- August 2024

. Table service

Banquet planning

Comversational skills

" Interpersonal skills

Hotel assistant, P&O Cruises, Mumbai, India

November 2022-August 2023

" Spirits, wine and food service

"Menu knowledge

" Built and maintained strong working relationships with regular customers

"Performed bar closing duties, thoroughly cieaning, sanitising and replenishing stock

Highiy responsible and rellable

"Food safety understanding

" Guest rapport

Completed end-of-day cleanup to reset bar for next day. Served guests spirits, lagers and stouts at bar.

July 2021l-May 2022

" Supported sendng staff with fast, accurate beverage preparation, Hotel assistant, P&0 Cruises, Mumbai, India

Communicated with coworkers and managers to coordinate tasks Reviewed and improved guest journey in response to guest feedback. Food and beverage Department, JW Marriot, Mumbai, India INDUSTRIAL TRAINING

" Demonstrated safe food handling standards at all times

" Advised on food and drink choices based on customer preferences

"Maintained excellent guest satisfaction by providing attentive, proactive and helptul service.

Retained food and drink menu knowledge to offer heipful customer guidance.

Training completed fram Hotel Sea Princess (Juhu) in Food and Beverage Service Department from 3rd September, 2019 to 3rd February, 2020

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