Guest Experience Customer Care

Name : SAMUEL NTEZIRYAYO

Mobile : +974-********

Email : *******************@*****.***

Michigan, USA

CAREER ABSTRACT

I am a professional with four years experience in the hospitality industry particularly in the recreation and lifesaving department. I am committed and enthusiastic about my career in the hospitality industry, Over the years I have been equipped with skills and knowledge of Guest experience and transferable skills such as Teamwork, Communication, Leadership and Problem solving.

EDUCATION QUALIFICATIONS

• Diploma of Business Communication at University of Burundi (2018-2022)

• Teacher’s Diploma in Primary Education at Lycée Rumonge (2013-2017)

• State Diploma in Secondary School Education

• Certificate in Creating an Inclusive Guest Experience at Hilton Salwa Beah Resort & Villas- 2022 Skills

• Microsoft office suite (Excel, Word and PowerPoint)

• Communication both verbal and written.

• Customer care and Guest experience

• Attention to details.

• Leadership and teamwork

Languages

• English

• French

• Swahili

Achievements

Awarded twice as golden Lifeguard of the week at Desert falls water & adventure park (Hilton Salwa Beach Resort & Villas)

PROFESSIONAL EXPERIENCE

Hilton Salwa Beach Resort & Villas (Qatar) 12th June 2022 – Present Designation: Lifeguard

Key Result Areas:

• Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning.

• Administer CPR and/or respiration rescue, if necessary.

• Recognize and respond effectively in emergencies by activating the Emergency Action Plan (EAP).

• Proper radio protocol and response in a timely manner.

• Supervises swimming activities at the aquatics facility and ensures that the public follows policies, guidelines, and safety procedures.

• Overseeing activities in the Waterpark

• Assisting with swimming lessons

• Monitoring designated areas to recognize signs of danger

• Rescues swimmers in Danger

Gahondo Primary School (Burundi) September 2017- December 2018 Designation: Primary School Teacher

Key Result Areas:

• Taught learners French course/language

• Preparing the lesson plans and teaching Aids

• Organizing School events

• Acting as a role model

• Setting performance goals and tracking improvements

• Encouraging students

• Making learning an engaging experience with learners

• Creating a welcoming and interactive environment for the learners MAGARA Times FM Radio Station (Burundi) January 2020- March 2021 designation: Journalist

Key Result Areas:

• Reporting on International sports news

• DJ on both local and international music

• Reading press releases

• Interviewing sources

• Proofreading

• Liaising with editors, sub-editors, designers and photographers

• Researching articles

• Verifying statements

• Staying up to date with privacy, contempt and defamation REFERENCES BY REQUEST

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