Customer Service Technical Support

Gurjant Singh Dhaliwal

Phone No.: 437-***-**** Email: ***********@*****.***

Professional Summary

Experienced professional with a diverse background in hardware and networking, toll management, and transportation services. Proven ability to manage teams, oversee operations, and ensure efficient service delivery. Highly adaptable and committed to maintaining high standards of performance and safety.

Education

Diploma in Hardware and Networking

PCTE College, Badowal, India 2011

Professional Experience

Computer Hardware Technician

Computer Slab 2012 - 2015

Diagnosed and repaired hardware issues for various computer systems.

Installed and configured computer hardware and peripheral devices.

Provided technical support and troubleshooting for hardware-related problems.

Ensured efficient functioning of hardware components to minimize downtime.

Assistant Toll Manager

Rohan and Rajdeep Toll Plaza, India 2015 - 2019

Assisted in managing toll plaza operations, ensuring smooth traffic flow and timely toll collection.

Supervised and trained toll booth staff, enhancing their performance and customer service skills.

Monitored and maintained toll collection systems, addressing any technical issues promptly.

Implemented safety protocols and procedures to ensure the safety of staff and travelers.

Heavy Vehicle and JCB Operator

Independent Contractor 2019 - 2021

Operated heavy vehicles, including trucks and JCB machinery, for various construction and transport projects.

Performed routine maintenance and safety checks on vehicles and equipment to ensure optimal performance.

Managed logistics and transportation of materials, ensuring timely delivery and adherence to project schedules.

Demonstrated exceptional skill in handling JCB machinery for excavation and material handling tasks.

School Bus Driver

Independent Contractor 2022 - 2023

Safely transported 30-40 students to and from school, ensuring punctuality and adherence to schedules.

Maintained a clean and well-functioning vehicle, performing regular safety checks and maintenance.

Ensured the safety and well-being of students during transportation by following all safety protocols.

Communicated effectively with parents, school staff, and transportation coordinators.

Skills

Hardware and Networking

Technical Troubleshooting

Team Management

Customer Service

Safety Protocols

Vehicle Maintenance

Heavy Vehicle Operation

JCB Operation

Certifications

Commercial Driver’s License (CDL)

Heavy Vehicle License (India)

JCB Operator License

References

Available upon request.

Contact this candidate