Customer Service Self Storage

JZ

JOHNNIE C ZERANGUE III

***************@*****.*** 337-***-**** HASLET, TEXAS 76052 WWW: Bold Profile Charismatic, energetic and experienced professional with over 20 years of experience in diverse fields, typically focused on sales and management. History of building strong business relationships, both individually and within an organization. My overall goal is to help grow an organization by contributing as a leader, helping teams reach upmost success in their respective field.

Excellent customer service

Customer service and assistance

Employee Development

Schedule Management

Teamwork and Collaboration

Role Modeling

Sales closing

Customer Engagement

Infuseflow Keller, Texas

Customer Service

10/2022 - Current

Manage high volume of incoming calls and emails, consistently meeting or exceeding response time goals

Provide exceptional customer service by identifying high priority issues, promptly addressing inquiries, and assist with issue resolution ensuring customer satisfaction

Identified opportunities to improve customer service processes CubeSmart Self Storage Roanoke / North

Richland Hills, Texas

Self Storage Manager

10/2020 - 10/2022

Managed daily operations, including welcoming and signing new customers for storage units

Proficient in add-on sales, including locks, boxes, bubble wrap, etc. Cleaning and maintaining empty storage units

Walking facility property daily to ensure grounds and buildings are safe, clean and well kept

Make contact with past due accounts on a regular basis Complete all daily reports. Schedule, prepare and run facility unit auctions Make deposits in a timely manner

Waitr, Inc. Beaumont, Texas

Operations Manager

12/2017 - 09/2020

Launched market in Southeast Texas, maintaining 85% employee retention rate with 97% on time delivery rates

Managed the daily business operations with teams of over 500 personnel in assigned market area

Worked cross-functionality with all departments to drive strategic initiatives and improve market opportunities

Recruited, interviewed and hired delivery drives for assigned areas as needed

Maintained an open-door policy, initiating staff engagement opportunities to increase employee retention and morale

Independent Contractors Lafayette, Ran surface and mineral history to determine owner of rights, then Summary

Skills

Experience

Louisiana

Abstractor - Researcher

01/2004 - 01/2016

contacted and brokered deal with owners for oil and gas exploration Provided project management in areas of title research and abstracted for complex issues, both on-time and under-budget

Collaborated with staff to develop and implement practices and accomplished all team goals

University of Louisiana Lafayette Lafayette, LA

Urban Planning

Education and Training

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