NOC Supervisor
Resume:
Mark Kloniecki
*********@*******.***
Objective
Seeking a growth oriented position within a progressive organization, which will challenge and enable me to utilize my broad knowledge of technical and project management skills.
Professional Profile
25+ year’s experience providing network, systems, and project management support in a dynamic, multi-vendor, multi-platform, multi-protocol disaster recovery and telecom environment.
A self starter who proactively identifies and resolves network related issues in a systematic and efficient manner.
Team player who is willing to take on traditional and non-traditional IT related projects.
Technical Knowledgeable/Skillful in the following:
Exceptional management and support skills. Ability to plan and organize. Strong human relations skills to interface with upper management and staff at all levels. Good oral communication and written communication skills.
Hardware
Cisco and Juniper Switches and Routers. Firewalls:Cisco Pix and ASA, Nokia/Checkpoint, Netscreen, Watchguard, and Sonicwall. VPN Concentrator: Cisco 3030, and Nortel Contivity/VPN Router. Load Balancers: Cisco CSS, F5 BigIP, CSU/DSUs: Adtran Intel / Solaris Based Servers and Desktop PCs. IBM systems, AS/400 and AIX. KVH Tracvision Satellites Cienna 6500, Turrin Mux, Cisco Packet Transport.
Software
Operating Systems: Cisco IOS, Windows, Linux and Solaris. Applications: Cisco Secure ACS and TACACS+. Office Productivity: MS Office, Visio. NetCool, Remedy, HP Open View, ArcSight, EM7, NC4, BMS, NMS.
Test Equipment
Fluke: Optiview Link Analyzer, Optiview Integrated Network Analyzer. Protocol Analyzers: Fluke Optiview Protocol Expert, Sniffer Pro, Ethereal. T-Berd 310 / 310-1 Communications Analyzer, Fireberd 500 Intern Network Analyzer and Wireshark. Exfo, JDSU, fluke & Noyes optical meter and source, OFI.
Infrastructure
Single/Multimode Fiber, Category 5e/6, RJ-45, RS-232, V.35, MDF/IDF, Patch Panels, DSX Panels, McData Matrix Switch.
Experience
May 2012-Present
Digital Realty: NOC Supervisor / Change Manager / Senior Analyst / Data Center Technician
Assist with upper Tier network and customer service support for Digital Realty mission critical data centers world wide.
Manage all Change Management for Fiber, Network and Facility environmental equipment – monitoring of all network nodes and BMS systems.
Conduct network verification testing on new and existing installations in conjunction with Network and Data Center Technicians
Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems, and see through to completion
Detect and analyze alarms to provide fault isolation and troubleshooting
Thorough documentation of incident, maintenance and problem details in near real-time
Prioritize GCC work properly to consistently achieve departmental and company goals
Review and update open and pending trouble tickets for customers
Establishing effective lines of communication between the TCC and management to ensure cases that require immediate attention or escalation are handled
Knowledge of colocation and critical facility infrastructure
Understanding of Security Access Control Systems
Provide support, guidance, and act as escalation point for issues escalated from the GCC Technician I and II
Ensure SLA’s are met for as per customer agreement
Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
Rack and stack equipment, fiber and copper circuit installs and testing
Manage/Maintain all PTO and work schedules for all shifts
Send out notifications for P1, P2 and P3 events, Maintenances, Site Advisories Incidents for controls/monitoring, Electrical, Fire Systems, Fuel/Chemical spills, Geographical, Health & Saftey, Mechanical, Network, Security, Water Flood, Weather
Admin & Monitor NC4 for Weather, Threats, Construction, Police Activity, and Protests around all building locations
Monitor BMS Systems for all DLR facilities
Cover European NOC off business hours
Participate in the weekly 24/7 on-call schedule
Work as a project manager for the NOC/GCC.
July 2010 – May 2012
SunGard Computer Services: Disaster Recovery Coordinator / Project Manager
Performs risk analysis for corporate functional areas to identify points of vulnerability and recommends disaster avoidance and reduction strategies.
Establishes disaster recovery testing methodologies; plans and coordinates the testing of recovery support and business resumption procedures in different functional areas. Assures that recovery procedures are effective for the restoration of key corporate resources and for the resumption of critical business processes.
Develops corporate emergency response procedures. Maintains a library of emergency response procedures.
Assists recovery support and business resumption staff during a disaster in the implementation of response and alternate operating strategies. Acts as a coordinator during an emergency situation.
Works with management to ensure that as new equipment, facilities, services, and systems are installed that the disaster recovery issues are addressed.
September 2008 – July 2010
Federal Reserve Bank of NY– Information Security Analyst(SOC)
Primarily responsible for managing complex tracking and data analysis tasks in order to identify live computer attacks and probes as they occur.
Responsible for all technical aspects of national Computer Emergency Response Team (CERT) operations including intrusion detection, new incident tracking, documentation, analytical investigation, problem closure and future security countermeasures.
Assists in projects that develop and implement security standards, procedures and
guidelines for multiple platforms and diverse systems environments.
Assists in the development, testing and implementation of security plans, products,
control techniques, security policy and procedures for national network security oversight and intrusion response tracking
Assess vulnerabilities, then communicates to System-wide information security and AIS staff to ensure prompt and effective distribution of alerts and that incidents are addressed in the most effective and efficient manner possible.
Handles up-to-date threat and vulnerability profiles, including respective countermeasures.
June 2003 - May 2007
SunGard Availability Services: Data Communications Engineer
Second level network support for High Availability and Web Hosting customers within the Sungard Carlstadt, NJ Mega Center.
Providing customers with technical assistance in the SunGard Recovery Service facility during testing activities and disaster declarations.
Planning, implementation, high-level administration, performance monitoring and management of the SunGard LAN/MAN/WAN.
Conducting technical conference calls for network design, configuration and implementation of data circuits, network equipment and midrange/mainframe platform connectivity.
Troubleshoot and resolve customer technical problems with internal and carrier transport facilities. Testing includes: physical continuity, T-Berd/FireBerd circuit testing, optical power meters, and circuit loopbacks.
Oversee the work of customers, vendors and contractors in the company colo facilities to ensure that the work is being done according to accepted telecom and building standards and procedures.
Configuration & Turnups of customer equipment and circuits, familiar with channel banks, 3-1 multiplexers, SONET/DWM gear, routers, craft interface configuration, IP address assignment.
Perform cable installation, termination and testing as needed for new circuit cross-connects.
Assemble racks, install equipment, power hookups, and all cabling copper and fiber.
June 2001 – June 2003
SunGard Computer Services: HelpDesk / NOC
Primarily responsible for monitoring customer applications and operational architecture through a Network Operating Center (NOC) environment. Using NetCool and HP Open View.
Respond to alarms in accordance with department procedures.
When appropriate, escalate issues quickly and efficiently in order to solve problems within SunGard’s Service Level Agreement requirements.
Issue trouble tickets when necessary. Maintain detailed logs and notebooks regarding customer applications, security, equipment and operational readiness.
Assisted recovery technicians with server builds. Platforms include HP, Sun, Intel, RS6000, AS400 and Mainframe.
Education
Brookdale College – Lincroft, NJ
Brick Computer Science Institute – Brick, NJ
Global Knowledge – CCNA, CSPFA, CISSP, Juno(JNCIA) IT Project Management and Network Security – NY NY
Certifications
Science Logic Professional, Herndon VA
14 OSHA Standard Classes
CAPM, Certified Associate Project Manager, PMI
Schneider Electric – Power Distribution 1,2 & 3
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