Web Application Developer

Joseph A. Williams

Omaha, NE *****************@*****.*** 402-***-****

GitHub: github.com/joe-project-designer LinkedIn: linkedin.com/in/joseph-williams-726b3818a/ Portfolio: www.joe-projects.com

EXPERIENCE

Web Application Developer

Apr 2022 – Present

Crystal’s Canine Creations, Omaha, NE

Developed a full-stack web application for managing dog grooming appointments, utilizing Node.js, Express.js, HTML, and MySQL, hosted on Kotaku, reducing manual scheduling errors by 30%.

Integrated a secure database with tables for clients, appointments, and dogs, improving data retrieval efficiency by 40% and reducing client lookup time during appointments.

Automated appointment reminders via SMS and email, resulting in a 20% reduction in missed appointments.

Provided support during grooming sessions by preparing equipment, maintaining cleanliness, and ensuring safety protocols were followed.

Noyce Internship

Oct 2019 – Mar 2020

Metropolitan Community College, Omaha, NE

Facilitated interactive workshops that incorporated real-world applications of mathematical concepts, enhancing learning experiences for over 100 students; feedback surveys indicated an 85% satisfaction rate among participants.

Developed a comprehensive resource database containing over 50 supplemental materials and practice problems, enhancing instructors' lesson personalization capabilities, which resulted in improved student understanding across four classes.

Data Analyst Intern

Nov 2018 – Apr 2019

TD Ameritrade, Omaha, NE

Created a comprehensive FAQ document addressing common client account maintenance queries, now utilized by a team of 10 customer service representatives to improve response consistency and speed.

Marriott International

Mar 2016 – Apr 2018

Marriott Customer Engagement Center, Omaha, NE

Designed and executed quality assurance protocols for customer interactions, ensuring compliance with service standards and enhancing performance metrics across a team of 20 representatives.

Spearheaded a series of collaborative workshops among 20 Customer Care Representatives, leading to the establishment of a shared best practices repository that improved team performance metrics and reduced average response time by 15%.

PROJECTS

Full Stack Web Application

Engineered a full-stack web application for dog grooming appointment management using NodeJS, HTML, JavaScript, and MySQL;

EDUCATION

University of Nebraska at Omaha

Bachelor of Science in Computer Science, Minor in Mathematics

Graduation date: May 2024

Metropolitan Community College, Omaha

Associate Degree in Business Management

Graduation date: Nov 2019

SKILLS

Programming Languages: NodeJS, JavaScript (React), SQL, Python, R, Java, HTML, CSS, Bootstrap, C

Software and Tools: AWS, Oracle, Eclipse, Microsoft Visual Studio, Xcode, Microsoft Excel, Salesforce, Git

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