Data Entry Administrative Support

Raquel Monique Palacios

Summary:

• Several years of experience working in high volume Appointment Center environment and Administrative Support by responding to incoming calls and assisting the executive level management.

• 3+ years’ experience working in Medical, Hospital and Dental environment.

• 4+ years of administrative Support experience.

• Extensive experience with Scheduled patient appointments, Electronic Medical Records, New Patient Registration, Scheduling and Data Entry and Insurance Verification.

• Experience with EHR (Nextgen), data entry, new patient registration, medical charting, answer phones, schedule appointments, and run Insurance.

• Experience with HIPAA & OSHA compliant.

• Provided exceptional telephone etiquette and customer service,

• Sent invoices to doctors, performed administrative tasks such as faxing, filing, and scanning.

• Bilingual: English and Spanish

Administrative:

• Electronic Medical Records

• Filing Insurance Forms Ran Insurance

• New Patient Registration

• Basic Coding

• Scheduling and Data Entry

• Insurance Verification

• Telephone Triage

• Filing, Faxing, Scanning

Clinical:

• Urinalysis Specimen Collection

• Venipuncture, Injections, Capillary Puncture

• Assist in laboratory procedures

• HIPAA & OSHA compliant

• Measuring patient vital signs

• Taking Medical Histories

• EKGs, Suture Removal

SKILLS:

• Bilingual: English and Spanish

• Team Player and Leadership

• Multitasking

• Positive Attitude

• Detail Oriented

• Excellent Communication

• Ability to work fast pace

EDUCATION:

• Diploma in Medical Assisting Transcripts Brightwood College Chula Vista

• High School GED

• Elk Grove Adult & Community Ed – Sacramento, CA (Graduated) PROFESSIONAL EXPERIENCE:

Private Home Care– San Diego, CA Sept 2021 – Nov. 2022 Caregiver/Homecare Assistant

• Assist with changing Diapers

• Assist with sponge bath

• Assist with washing dishes, laundry, grocery shopping, etc Guardian Home Care– San Diego, CA

May 2020 - Sept.2021

Caregiver/Homecare Assistant

• Assist with changing Diapers

• Assist with sponge bath

• Assist with washing dishes, laundry, grocery shopping, etc Frank & Son Paving – Chula Vista, CA Oct 2018- Dec 2019 Administrative Assistant

• Answered phones,

• Assisted in uploading Payroll onto the DIR

• Daily duties include Faxing & Scanning of documents,

• Experience in updating daily activity to data base/ spread sheet in excel.

• Collected; sent invoices, 20day notices, attempt to lien, lien, sent collection letters thru LegalShield

• Obtained paperwork necessary to start large contracts, insurance certificates, insurance Payment & Performance bonds

• Prepared closing documents; W-9, Final Releases

Kaiser Permanente – San Diego, CA Sep 2017 – Feb 2018 Administrative Assistant/Appointment Centre Rep.

• EHR (EPIC), data entry, documentation, charting, answered phones, new patient registration, Managed multiply lines and conference calls. etc.

• Assisted executive level management

• Daily duties include Faxing & Scanning of documents, Log incoming packages and mail distribution.

• Experience in updating provider information such as NPI/Tax ID numbers, updating provider data base/ spread sheet in excel.

• Verifying insurance eligibility for all surgical procedures for patients.

• Obtaining/ submitting authorization for procedures.

• Experience on working with EPIC system.

• Provided training to DME and other outside companies on how to use the in house EMR system.

• Health Care Delivery in the US

• Leadership and Management in Health Systems

• Health Information Systems

• Community and Public Health and Epidemiology

• Strategic Planning and Marketing

• Healthcare Politics and Policy

• Mastered Epic system given by healthcare system in conjunctions with Epic exception to pass a writing exam.

• Mastered all training program offered by Well star Health System, understand and knowledge of training skills,

• Possess the capacity to multitask in a diversity workplace.

• Highly flexible detail oriented,

• Schedule appointments in a computerized system

• Exemplary customer service skills

• Ability to emphasize as needed

• Handling multiple phone lines.

• Preparing of statistical data (new patients, waitlist, and update).

• Organize and manage patient’s health information data.

• Verify accuracy and accessibility of files.

• Scanning documents appropriate charts.

• Analyses and investigates and resolves the daily prioritize error workload.

• Edits, corrects, and processes all downloaded claims daily. Jeanette Del Valle, Sharp Medical Group – Chula Vista, CA Dec 2015 – Jan 2017 Medical Assistant Extern

• Answer phones, schedule appointments,

• Scan files and upload documents,

• EKGs, Capillary sticks, injections, EHR (Care 360), data entry, new patient registration, medical charting, check for lab work.

• Referral authorizations,

• Answer and transfer internal and external calls

• Faxing & Scanning of documents

• Log incoming packages and mail distribution

• Scheduling of interviews

• Data entry and coordination in support of HR Business Partner & HR Coordinator

• Perform other duties as assigned

• Assist with Block Interviews

• Service as a liaison to provider.

• Provided administrative support to admissions

• Customer Service, answering any inquiries that member or provider may need.

• Making phone calls to providers/facilities.

• Faxing.

• Assist on mailing and copying of documents

• Ordering office supplies.

• Verifying insurance eligibility for all surgical procedures for patients.

• Obtaining/ submitting authorization for procedures

• Working with doctor’s office to ensure that patient can receive services on set dates of appointments

• Prepare exam room and walk patients back.

Planned Parenthood – San Diego, CA Feb 2016- Aug 2016 Administrative Assistant/ Contact Center Representative (Part- time)

• EHR (Nextgen), data entry, new patient registration, medical charting, answer phones, schedule appointments, and run Insurance.

• Scheduled patient appointments,

• Provided exceptional telephone etiquette and customer service.

• Reviews scheduling mix of various physicians.

Laguna Dental Arts – Elk Grove, CA Mar 2014 – Jun 2015 Administrative Assistant/ Front Desk

• Scheduled patient appointments,

• Provided exceptional telephone etiquette and customer service,

• Sent invoices to doctors, performed administrative tasks such as faxing, filing, and scanning,

• Delivered crowns to doctors’ offices, opaque and glazed crowns.

• Managed a complex executive level management’s calendar

• Scheduled and arranged conference calls, meetings, and travel, including air, hotel, and ground transportation.

• Managed Executive Office and executive level management’s office budget, including monthly monitoring of expenses, timely reimbursement of executive level management’s business expenses, and administration of executive level management’s corporate credit card, including reconciling charges with receipts.

• Opened and closed Office

• She has a solid understanding of work streams, and his background reflects his ability to handle data, using Excel (VLOOKUP’s, pivot tables, etc.) Visio and SharePoint while also creating and completing analysis of data.

• Check incoming and outgoing emails

• Scheduled appointments/meetings/conference

• Coordinated calendar; planned domestic and international travel for doctors.

• Composed and edited letters, memos, meeting minutes, and other communications. Team Amvet’s Thrift Store – San Diego, CA Mar 2012 – Sep 2012 Supervisor

• Promoted from Cashier to Supervisor after 3 days

• Supervised up to 15 workers, accurately opened and closed shifts, greeted customers, hit daily sales goals, operated cash register, and promoted a positive working environment.

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