General Manager, VP
Resume:
Sumit Patel
**** ********* **. ****** ** *****
**********@*****.***
Objective
Pursuing a challenging career as a General Manager, utilizing my extensive experience in dealership management, sales leadership, and customer relationship management to drive business growth and operational excellence.
Professional Experience
General Manager
Crossroads Ford - Prince George, VA
March 2024 - July 2024
Built and trained a high-performing sales team, service team, and BDC achieving Customer Satisfaction Index (CSI) scores above the national average and driving over 30% net profit growth. Over 70 Team members
Consistently met stair-step program goals every month.
Developed showroom and internet traffic strategies, including SEO, SEM, direct mail, and traditional media.
Reduced losses merchandising inventory and marketing efforts with Days on ground and days supply.
Supervised desk managers, increasing Finance and Insurance (F&I) income through mentorship and training.
General Sales Manager
Charlotte County Ford
June 2020 - 2024
Maintained exceptional One CX results, with CSI scores above 4.93.
Led a 37-member team, increasing sales from 80 to over 140 units per month.
Managed corporate P&L with a focus on top-line and bottom-line growth.
Optimized advertising expenses, enhancing lead generation and reducing costs.
Strengthened relationships with banking partners, providing regular reports to ownership.
Streamlined transitions to Finance & Insurance (F&I) through strategic process improvements.
Sales Manager, Finance Director
Al Packer Ford and Lincoln - West Palm Beach, FL
June 2016 - March 2020
Coached a team of 15, boosting finance gross from $300 to over $1,800 per unit on Lincoln leases.
Increased team productivity, raising sales from 110 to over 140 units per month.
Built and maintained strong relationships with banking partners, managing all aspects of the finance process.
Sales Manager
Lexus of Henderson - Lexus
June 2015 - May 2016
Led an 18-member sales team, implementing processes to enhance customer satisfaction and experience.
Managed dealer trades, pace reports, and team scheduling for optimal efficiency.
Achieved record-breaking gross profits, excelling in both front-end and back-end operations.
Awarded Elite of Lexus for maintaining a CSI above 98.7%.
Sales Consultant
Audi Raleigh, Leith Inc
January 2008 - December 2014
Consistently sold over 17 cars per month, generating an average front gross of over $20,000 monthly.
Assisted in coaching and mentoring team members in sales strategies, contributing to overall team success.
Skills
Sales Leadership & Strategy: Proven track record in driving sales growth and increasing market share.
Customer Focus: Dedicated to exceeding customer expectations and building lasting relationships.
Business Acumen: Expertise in P&L analysis, ROI, and strategic decision-making.
Team Development: Skilled in coaching, mentoring, and developing high-performing teams.
Operational Excellence: Proficient in managing dealership operations, inventory, and process optimization.
Negotiation & Budgeting: Strong ability to manage advertising expenses and negotiate contracts.
CRM & Software Proficiency: Experienced with Route 1, CRM, Vin Solutions, DealerTrak, CDK, and Darwin.
Education
Bachelor of Arts in Economics
Virginia Tech - Blacksburg, VA
1999
Certifications
Fully Certified with Ford Motor Credit
Leadership Development Program
NADA
References
Available upon request.
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