Customer Service Administrative Assistant
Resume:
Cynthia Sitton
Kansas City, MO *****
*********@*****.***
To obtain a position using my experience and grow with a company
Work Experiences
Administrative Assistant
Bankers Security
August 2023- June 2024
Assisting office managers with any/all tasks needed. Responsible for ordering parts for sales order projects. Updating and billing projects on WIP, managing the commissions spreadsheet. Keep vehicles registration & license updated.
Communications officer
Liberty Police Department
January 2023- July 2023
Responsible for answering incoming emergency and non emergency calls, dispatching correct emergency department for each call, enter\delete warrants from system
Dispatcher
Bankers Security Safe & Vault - Raytown, MO
April 2021 to January 2023
Answer calls
Schedule service tickets
Respond & send emails for service tickets
Assign & dispatch service tickets to available technicians
Order uniforms for technicians and office personnel
Schedule and dispatch preventive maintenance schedules
Customer Service Representative
Johnson Controls - Kansas City, MO November 2019 to April 2021
Responsible for monitoring alarms and responding to all incoming alarm signal activities for Commercial and National Accounts according to standard operating procedures,make outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
Dispatcher/Charter Coordinator
DS Bus Lines - Shawnee, KS October 2018 to October 2019
Make sure routes / drivers go out on time
Answer phones/ radio
Manage trips/ charters- emails, calls, meetings, Trip finder
Trips/Charters- Schedule, post bids, assign trips, track trips
Dispatcher
CTW Global Logistics - North, Kansas, US February 2018 to September 2018
Audit all trips drivers complete
Write up jobs from emails received • Enter drivers daily logs
Bill customers/ pay drivers
Answer phones
File/ audit completed trips
Dispatcher/Customer Service Representative
CAREY LIMOUSINE - Kansas City, MO October 2017 to September 2018
Answer calls
Schedule trips
Dispatch drivers daily trips and addons
Update trips/ flights for daily trips
Confirm drivers for next day trips
Prepare: carwash list, KU reports, CI reports.
Dispatcher/Supervisor
KCATA - Kansas City, MO October 2008 to September 2017
Manage incoming calls from phone/radio, setting up subscriptions/same day trips for passengers, dispatching to drivers-add ons and directions, knowledge of retroflex computer operations - including (reports, assigning buses to drivers, command console - entering mileage, times and total passengers for day), excellent customer service skills
Shift Manager
ALDI - Olathe, KS
March 2002 to November 2008
Operate register efficiently, stocking all products, assist with orders and inventory, open and close store properly, prepare bank deposits, complete all reports into computer, managing cash and balancing safe/ drawers nightly
Education
Diploma in Medical Assistant - Kansas City, MO
Northeast Magnet High School - Kansas City, MO
September 1986 - May 1990
Tripfinder, Routfinder, Trapeze, Navitrans, Microsoft Excel/word, command console, 10-key, Santa Cruz (8 years)
Dispatcher (15+ years)
Logistics (Less than 1 year)
Customer Service (15+ years)
Intermodal (Less than 1 year) Assessments Customer
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