R D Software Development
Resume:
R I C H A R D K W A S I
A K U O K O
******.******@*****.***
West Haven, CT 06516
PROFESSIONAL SUMMARY
Solution-oriented: I would focus on finding solutions, offering alternatives or suggestions to improve my responses. Patience and calmness: I would maintain a patient and calm demeanor. Knowledge update: If needed, I would update my knowledge to prevent similar issues in the future.
WORK EXPERIENCE
Computer Hardware and Networking Technician, Buggis Electronics, Ghana, Accra Led workshops on software development tools and practices. Designed engaging coding exercises to enhance students' understanding of programming languages.
Travel Agency Manager, Lynwood Travel And Tour, Ghana, Accra Streamlined workflow processes by designing and implementing customized hardware solutions for clients
Developed strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgrades
Boosted network security measures by identifying potential vulnerabilities in computer systems.
Electrical, Lighting and Electronics Technician, Heroled, Turkey,Greece And France, Istanbul Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business Responded to customer requests for products, services, and company information. Logistics Associate, Sheikh Khalifa General Hospital, UAQ, United Arab Emirates, UAE,Bahrain,Kuwait, Manama
Engaged in routine maintenance of equipment to ensure operational Inspected incoming and outgoing shipments for quality and accuracy. Utilized inventory management software to track stock movements accurately. Customer Service Representative, Angor Smart, Thailand,Cambodia,Vietnam,Laos And Hong Kong
Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Offered products and services to meet customers' needs and goals. Maintenance Technician of All Electronics, Kangen Water® VI, Japan, Okinawa-Tokyo Completed minor repairs and adjustments on facility-wide structures, equipment and systems. RA
2006
2009
Aug 2011
Generated preventive maintenance schedules and work orders to address ongoing and unscheduled maintenance requests.
Followed work orders and specifications to determine required locations and nature of repairs. EDUCATION
Associate of Applied Science, IT
Information Technology, Hardware And Software(IPMC Ghana BBA, Aviation Management And Operations
Aviation And Electronics Maintainace School Ghana Associate of Science, Electrical, Electronics Engineering Technologies University of Nicosia Cyprus, Greece
BBA, Logistics And Materials Management
Frederick University Europe
SKILLS
Problem Solving Skills Critical Thinking Skills
Teamwork Creativity
Physical fitness and strength. IT Computer Hard & Soft and Electronic All Works
Time Management Interpersonal Communication
Hardware and Software Repair IT Service Management Mobile Device Management Software Installation
Hardware Repair
LANGUAGES
English
French
Turkish
HOBBIES
Travelling
Music
Reading
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