Customer service

Experience

Cincinnati Children's Hospital Cincinnati, OH

Patient Care Assistant (PCA) 12/2023 - 08/2024

As a PCA, my responsibility is to ensure the safety and comfort of patients by providing one-on-one attention, maintaining eye contact, and preventing any potential harm. I documented all patient activities every hour or 15 minutes, depending on their behavior.

Gale Healthcare Solutions Cincinnati, OH

STNA 11/2022

Assist patients in nursing homes and retirement facilities with daily living tasks such as personal hygiene, feeding, and medication management to enhance their quality of life. Aquarius Professional Staffing (CMHA) Cincinnati, OH Property Manager Specialist 02/2022 - 08/2023

Welcome tenants in person and via telephone, offering professional assistance with rent account charges, maintenance work orders, and rent statements; track tenant interactions through Yardi Software; and aid tenants in reporting changes in household.

Securitas Cincinnati, OH

Security Officer 09/2021 - 02/2022

Maintain a secure and safe environment by closely monitoring security cameras and conducting regular hourly checks of the premises.

Randstad Staffing Cincinnati, OH

Temporary Agent 03/2021 - 08/2021

I held a seasonal position in the checks department, where I worked with US Bank Lockbox to process checks received from individuals who owed money to the IRS. My responsibilities included filing and ensuring the checks were processable. Residential Management Services, Inc. Cincinnati, OH Direct Care Worker 10/2020 - 04/2021

As a caregiver in a group home, I was accountable for delivering care and support to 7 individuals with mental disabilities. My responsibilities included cooking, cleaning, and engaging in daily activities with the individuals in my care, ensuring their well-being and providing them with necessary assistance. Skills

Customer service, Restaurant experience, Computer literacy, Food service, Communication skills, Microsoft excel, Microsoft word, English, Leadership

Education

Brown Mackie College Cincinnati, OH

Paralegal Studies 03/2011

Northwest High School Cincinnati, OH

Accounting & Computing 06/2004

Lia Whitehead

513-***-**** *******@*****.*** Cincinnati, OH

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